Call Centre and Customer Service
Labourpower is now seeking experienced Schedulers, for our client based South West of Adelaide CBD.
To ensure efficient and effective allocation, organisation and preparation of service delivery works. This may include, but not limited to works within the Plumbing, Electrical and/or Building Department.
Dealing with customer and tenant enquiries.
Scheduling of all works for which may include liaising with tenants, Team leaders, Trade Supervisors, appropriate Client personnel and trade staff.
Answering all telephone calls and logistics from assigned trades in the team.
Allocating appropriate resources within priority time frame of jobs raised, ensuring Contract works are completed within SLA.
Weekly/ Monthly reporting on all job activity.
Auditing and Quality Management processes.
Other ad-hoc projects and duties as may be required.
Experience, Knowledge & Qualifications needed to be considered for this position;
Business Administration Certificate Level 3 or Equivalent Experience.
Sound knowledge of scheduling in accordance with HSA Service Delivery Standards, Technical Specifications and Maintenance Accommodation Standards.
Experience within a busy, high demand, multi task role.
Outstanding computer skills.
Strong written and verbal communication skills.
Ability to work within a team.
Attention to detail.
Ability to prioritise.
A positive “can do” attitude.
Great work ethic
Candidates who are experienced with the SA Government Housing Contract and have experience with the computer system ‘Mainframe’ will be highly regarded.
These positions are for an immediate start.
If you feel you have the relevant skills and experience to be considered for these positions, then please click on the “