Customer Service opportunity to work within a newly established Government initiative. Their focus is to assist with community access to employment services. If you are looking for a meaningful role, this is a rare opportunity to work in a team that allows you to be a part of something bigger.
On offer is an immediate start and a long-term contract that will build your exposure and career in a prominent Federal Government Agency. This customer service APS4 role will see you liaising with customers and clients. Responding to inbound and outbound calls to gather important information to update systems, make decisions and provide information to customers.
Please note: For Federal Government opportunities you must be Australian Citizens and National Police Clearance will be conducted.
In this role you will assist individuals seeking employment services. As the first point of contact, you will need to provide a high level of customer service. Taking inbound and outbound calls you will be required to interact with customers to understand their needs and to provide sound advice and make recommendations.
What we are looking for
It is essential that you provide a high level of customer service, treating all customers with honesty, fairness, sensitivity and empathy. You will be professional and confident to make decisions and to find outcomes for complex matters.
Why choose to apply with Randstad
Being a contractor with Randstad gives you access to great benefits. In addition to offering three pay runs a week you will also receive:
Are you ready to secure your next customer service role? Please APPLY NOW. Suitable candidates are being contacted daily for registration, don’t miss out!!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Client service officer, contact centre, government contact centre, government call centre, APS4, customer service, call centre operator, employment services
Experience in a similar role
Secondary School/High School