Field Service Engineer – West Ireland

  • Company:
    Videojet
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 days ago
  • Category:
    Engineering

About The Role

A Service Engineer at Videojet Technologies plays a key and vital role in supporting our Customers and ensuring that our ‘Up Time Peace of Mind’ goal is achieved. They are responsible for installing, repairing and servicing the range of Videojet Equipment. With an office based technical support team, the Service Engineer is never ‘on their own’.

About The Person

The Service Engineer is someone who has a passion for success — on the job and beyond with a drive to complete a job to a high standard. Managing expectations is crucial so having strong communication skills is crucial when dealing with Customers. You are open to developing, enjoys working at pace without compromising quality and continually seeks to improve. The Service Engineer must be team orientated while remaining versatile, open minded and able to work autonomously.

Key Responsibilities

  • Achieve KPI targets
  • Install and commission new Videojet solutions
  • Maintain and Service our customers installed base of Videojet equipment
  • Work closely with sales to support Videojet trials and demonstrations
  • Maintain and grow customer relationships through excellent customer service and communication.
  • Proficient use of service IT systems to accurately record and report information
  • Support Regional Revenue targets by promotion service contracts and additional services to customers
  • Drive for success by ensuring the job is completed to a high standard
  • Key Metrics

  • First Time Fix Rate
  • Average Fix Time
  • Average Response Time
  • Stock Levels
  • Key Requirements

  • A degree or HNC/ONC in Engineering or IT
  • Field Service Experience, ideally in a sales and service related business.
  • Core Competencies

  • ESSENTIAL

  • Computer Skills

    DESIRED

  • Experience of Continuous Inkjet Printers