Gaming Supervisor

  • Company:
    Greenbank RSL
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    3 days ago
  • Category:
  • Work close to home, with free parking on site!
  • Enjoy a varied and challenging position
  • Take advantage of generous staff benefits


Greenbank RSL has an exciting opportunity for a motivated, committed and energetic individual to join our team.



About us …


As a leading licensed venue in SEQ, Greenbank RSL has recently undergone a multi-million dollar refurbishment which has seen the club entirely transformed into a modern venue that has been well received with our members & guests. Encompassing a 300 machine gaming floor, Gardens Café, Grange Buffet, multiple function rooms, Sports Bar, Entertainment Lounge and fully supervised Kids Club Room have brought this entertainment venue to a whole new level.


Partnered with 5 star customer service, our members and guests will receive a customised experience upon each and every visit.



About the Role …


As a Gaming Supervisor, you will be responsible for maintaining and developing relationships with members, contributing to event & promotion imlementation and providing direct feedback to management on member preferences of marketing effectiveness. Maximising the patron satisfaction levels by driving service standards to improve response times, communications and customer relations, team performance &  training, ensuring compliance with gaming regulations and providing support & harm minimisation strategies.


Your role will be to enhance customer service, achieve individual and team KPIs, meet financial targets and coach an inspiring team. 


A definite hands-on role, you will bring proven experience of gaming operations including cash handling, staff management, a decisive personality and the ability to communicate with a diverse membership demographic. An eye for detail and a clear understanding of compliance and necessary legislation is imperative.


In this role, you will also be required to undertake the following duties: 

  • Greeting all customers and projecting a positive, motivated and friendly image to guests and staff
  • Ensure the provision of customer service excellence to members and guests
  • Managing and leading the efficient and effective running of the gaming area
  • Leading, developing and motivating staff
  • Managing compliance with RSA and RSG on the premises
  • Handling customer queries and complaints
  • Providing a hygienic environment by assisting in general cleaning duties to maintain an orderly and tidy venue


About you …


As someone with previous experience in the hospitality or a customer related industry, you will possess a passion for delivering excellent customer service. You will have a willingness to build long-term relationships with customers and will have impeccable grooming, presentation and communication skills.


As a member of our team, you will have the skillset to work both independently and in a team environment. You will also need to have a flexible approach to a rotating roster, as this department operates early and late shifts, 7 days per week, including public holidays.


To be successful in this role you would need to possess the following: 


Essential skills & competencies:

  • Demonstrated strong leadership skills
  • Knowledge of aspects of compliance with relevant legislation
  • Proven ability to coach employees of all levels and abilities
  • Proven ability to deal with a diverse demographic
  • Ability to improve communications and form strong customer relations
  • Effective time management and organisational skills
  • Immaculate personal presentation and service

Experience and Qualifications:

  • Previous experience (minimum 2 years) in a similar role
  • Customer Liaison Officer training
  • Statutory licences of RSA and RSG are essential
  • Demonstrated experience in bar and gaming operations
  • Experience in conflict resolution and employee engagement
  • Working rights in Australia


If you are ready to take on a new challenge, are passionate about customer service and recognises the tremendous opportunity that this role offers, we want to hear from you!


Simply complete the application process by clicking the Apply Now button and we’ll be in touch.