Guest Service Agent

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    3 days ago
  • Category:
    Customer Service

About Us

Oaks Hotels, Resorts & Suites offer a unique blend of city hotels in central locations and resort-style accommodation in tourist destinations across Asia Pacific and the Middle East. Our rooms are a true home away from home for our guests, offering friendly service, comfortable self-contained accommodation and quality on-site facilities.

With a growing portfolio of 57 hotels, resorts and suites in destinations across Australia, New Zealand, Abu Dhabi, Dubai, India, Qatar and Lebanon, come home to Oaks on your next holiday or business trip.

PREVIEW Guest Service Agent

We are looking for confident, professional & well organised Guest Service Agents to join the Oaks team at our hotels in Brisbane. As the face of Oaks you will be responsible for providing an outstanding guest experience from the point of reservation to departure by demonstrating a commitment to service excellence and guest satisfaction. 

Positions available:

  • Full Time positions in Brisbane City
  • Casual positions in Milton
  • You will have:

  • Availability to work shifts Monday to Sunday, between 6.00am and 11pm
  • Immaculate personal presentation.
  • Professional interpersonal and communication skills.
  • A passion for delivering exceptional, pro-active customer service.
  • Confidence & ability to work autonomously and at times unsupervised.
  • The ability to work within a diverse and fast paced role often managing multiple tasks.
  • Confidence in dealing with guest queries and complaints.
  • Previous experience in a hotel/accommodation front office position is advantageous
  • As well as the chance to grow your career as part of an international company, we offer discounts on accommodation across all Minor Hotel brands including Oaks Hotels & Resorts, and you will also receive a discount when you visit any of our restaurant, cafes and bars.

    We offer our team members a range of benefits including: Birthday Leave, Health & Well Being programs, Reward & Recognition programs, and more!

    If this sounds like the perfect role for you, please click the APPLY button to send your resume and cover letter, outlining why you are the best applicant for the position.  Please indicate in your application whether you are applying for the Full Time or Casual positions.