**Job Number** 21058798
**Job Category** Rooms & Guest Services Operations
**Location** Four Points by Sheraton Melbourne Docklands, 18 Pearl River Road, Melbourne, VICTORIA, Australia VIEW ON MAP (https://www.google.com/maps?q=Four+Points+by+Sheraton+Melbourne+Docklands%2C18+Pearl+River+Road%2CMelbourne%2CVICTORIA%2CAU)
**Brand** Four Points
**Position Type** Non-Management
**Located Remotely?** N
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveler seeking balance, there’s Four Points.
The Four Points by Sheraton Melbourne Docklands is now searching for the newest members to join our team!
Currently our innovative property provides support to the return travelers program operated by the government.
As such we offer several benefits in connection with the program:
+ 35% salary increase while working at a quarantine hotel
+ $150 optional roster days off testing
+ 1st round access to the Covid-19 Vaccine
+ Innovative training in safety and wellness
+ And more!
**ROLE RESPONSABILITIES INCLUDE**
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._