Head of Business Banking Operations

  • Company:
    Robert Walters
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 days ago
  • Category:
  • Big 4 Bank
  • Leading & deliver strategic outcomes
  • Business Banking lending experience
  • Key Responsibilities

  • Shape the culture within the team through driving behaviours that encourage customer centricity and accountability
  • This role will work closely with Credit to ensure the team are operating within their credit delegations and lead leaders to deliver customer and business outcomes through engaging and motivating the team
  • Develop action plans to optimize performance and drive continuous improvement
  • Managing of all aspects of the arrears management and recovery/litigation activities
  • Setting, managing and monitoring targets and KPI’s and SLA’s to maintain a high level of organisation across the team
  • Delivery of end to end service experience for commercial lending, from application receipt to settlement
  • Develop action plans to optimize performance and drive continuous improvement
  • Key Skills

  • Proven track record in delivering consistent results and working in business banking lending/ Operations at senior management positions
  • Extensive experience in the end to end commercial banking process
  • Strong leadership skills, with proven ability to provide guidance to peers and business
  • Outstanding communication and organisational skills
  • Ability to work with senior stakeholders in the Business
  • Excellent technical knowledge of business banking products
  • Tertiary and/or financial industry qualifications
  • Working for an employer that empowers its employees and has an environment where new ideas are encouraged and supported. An outstanding package is available for the right candidate.

    Aboriginal and Torres Strait Islander Peoples are encouraged to apply.