Head of Customer Service Operations

  • Company:
    Kao Global
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    3 days ago
  • Category:
    Customer Service

We’re looking for a candidate to this position in an exciting company.

  • Understanding the quality of responses from agents by looking at tickets and working with agents
  • Talking to the Managers and understanding what their priorities are
  • Giving feedback to the managers on where and how to improve their teams
  • Understanding structural issues by looking at how the teams work together
  • Making structural, role and personnel changes to improve the effectiveness of the team

  • Bachelor’s or Master’s degree preferably in any business or related course
  • 12+ years experience in Customer Service Operations with at least 5+ years on Senior Leadership, Operations Director role or similar
  • Experience in Online Gaming industry is an advantage but not required
  • Experience in assessing Organizational needs, coming up with solutions and implementing initiatives
  • Management experience, particularly modern Leader-Leader style management principles
  • Experience in relationship building with Key stakeholders
  • Experience in understanding high-level business operations with focus on Customer satisfaction
  • Fluent in speaking and writing English