Home Assurance Inspector

  • Company:
    Henley
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    3 days ago
  • Category:

In line with our ongoing commitment to delivering exceptional service to our New Home customers, an opportunity has arisen for a  Maintenance & Warranty Inspector to join our Home Assurance team. Based across the greater Northern suburbs of Melbourne .

Reporting to our Home Assurance Manager, you will use your extensive building industry experience to supervise resources in the provision of warranty and maintenance services for our new home customers. As a professional communicator with the ability to problem solve, the key to your success will be to professionally engage each task in a well-planned, fully accountable manner where your commitment to service excellence, quality and delivering results is second to none. 

This role requires a resilient, solutions-oriented individual who has strong experience engaging customers across challenging queries.  Your ability to engage and address client’s needs, problem solve and deliver outstanding levels of customer service will define your success.

On a daily basis, you’ll be:

  • Directly resolving new home customers concerns and issues in a professional manner.
  • Ensuring all maintenance and warranty work is completed to Henley’s quality standards.
  • Complying with legal obligations such as OH&S, building (BCA), energy, fire and electrical codes.
  • Overseeing contractors, trades people and suppliers on site.
  • Achieving set maintenance and warranty targets all within set timeframes.
  • Effectively communicating with all internal and external stakeholders.
  • To succeed, you’ll need to demonstrate:

  • Residential trade experience (Carpentry background highly desirable but not essential)
  • Proficient IT skills including in Microsoft Office Suite and ability to pick up new systems quickly.
  • Strong knowledge of residential construction techniques and methods.
  • Excellent time management, organisational skills and the ability to thrive under pressure.
  • Detailed knowledge of Rescode, Australian Standards and BCA.
  • A proven track record in a construction, warranty, building supervisor or similar role.
  • Strong quality focus and a keen eye for detail
  • Clear and confident communication style both written and verbal.
  • The ability to work autonomously but also be a team player
  • A positive attitude and high-level of professionalism
  • Strong problem-solving skills with the ability to follow direction and instruction
  • Knowledgeable of current QA and OH&S standards
  • About Us

    Henley is one of Australia’s leading home builders and is a proud partner of the Sumitomo Forestry Group. With a rich history that goes back over 300 years, the Sumitomo Forestry group is a worldwide leader in new home design and building. This partnership now sees Henley building over 10,000 homes a year globally in Australia, Japan, USA, China and South Korea.

    In Australia, Henley continues to grow across all markets in Victoria, Queensland, South Australia and New South Wales. We are also excited to now be operating in Seattle and Dallas USA .

    At Henley we believe that our commitment to residential building over the past 30 years has us well placed to be training & nurturing our own future leaders.

    If this sounds like you, and you’re up for the challenge, then we want to hear from you! Please send your CV by clicking the ‘Apply Now’ button within this ad.