IT Desktop Support Engineer, Brisbane, Australia – GIS

  • Company:
    AVEVA
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    3 days ago
  • Category:
    IT

Are you ready to join the global leader in engineering and industrial software? You’ll be part of a team that drives digital transformation to over 16,000 customers across the globe and strives for excellence every day.There are 4,700 of our people in more than 40 countries who challenge themselves and each other to create and improve the transformative technology our customers need. With our help, industries across the world can make a positive difference to the lives of people everywhere.We take pride in our core values and the diversity of our people, valuing the unique experience and expertise that people from different backgrounds bring to our business. At AVEVA, we’re all about Limitless possibilities. Are you?ABOUT THE ROLETo be technological and process champions within AVEVA Group to ensure that the immediate team executes projects and processes efficiently and cohesively. The role will require strong technical competencies.ResponsibilitiesHelpdesk and Local Support:- Ensure that locally assigned tickets are being handled based upon priorities and agreed SLA’s and ensure that effective and appropriate level of support is provided to the AVEVA user base.- Provide feedback on resolution of tickets and provide appropriate suggestions if improvements to existing processes are required.- As an escalation point for incidents and requests that cannot be handled by standard or agreed processes.Budget:- Aid in cost control and providing feedback on budget execution plans.- Approach each Service Request with an effective resolution that includes both technical and cost elements baked in.Strategies, Policies & Procedures:- Implement and follow agreed GIS policies and processes.Projects and Global Working:- Ensure GIS projects under direct control are completed within specification, to satisfactory quality, on time and within budget.- Champion good process documentation and technical excellence is shown in concluding GIS projects.- Assist in successfully delivering projects to external clients whenever required.Skills & QualificationsPeople Skills:• Experienced in working as a senior member of a GIS team and working together despite the disparate locations and cultures.• Being able to recommend new ways of working (not necessarily related to a technical solution only) or processes to improve on the effectiveness of the local/global GIS Team.• Good in communication and able to translate ideas and technical processes into easily consumable action points for the AVEVA user base as and when appropriate.Technical Skills:• The AVEVA technical strategy is for a Microsoft first approach supplemented by applications from other vendors to meet specific business needs. We expect the job holder to:• Be strong in certain IT technical foundations and have a deep understanding on how these various technologies work and inter-relate.• Desktop, Laptops Hardware• Windows OS (server & client)• Office 365• Skype for Business (client)• Printers (print server & devices)• Active Directory Infrastructure• IT Security fundamentals• VirtualisationAVEVA is an Equal Opportunity Employer and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen.Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.Concerning agencies: Aveva does not accept unsolicited resumes and will not be responsible for fees related to such.