ITSM Coordinator

  • Company:
    Lockheed Martin Corporation
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    1 day ago
  • Category:

Your responsibilities will include


The F-35 Joint Strike Fighter provides RAAF an advanced capability and the aircraft is supported by complex, unique ICT infrastructure and mission systems. This role is responsible for managing and coordinating multiple IT Service Management (ITSM) based processes in a dynamic and multi-faceted ALIS IMAS, military and civilian environment, primarily focussing on the execution of design, transition and operational processes.

Some of the key activities you will undertake are:

  • Implement, operate and execute a range of ITSM processes interacting with other technical streams, customers and stakeholders
  • Produce and maintain process documentation, standard operating procedures, work instructions and other documentation as required
  • Provide subject matter expert (SME) advice in ITIL and other relevant methodologies, perform analysis and establish frameworks, workflows, charts and diagrams defining systems capabilities and processes
  • Collaborate with system administrators, system engineers, developers, end users and organisations to ensure process compliance and utility
  • Engage with and provide advice and guidance to a range of stakeholders across the Company and the F35A IMAS and Defence organisation
  • Deliver against requirements such as Statement of Work (SOW) / Service Level Agreement (SLA) and projects
  • About you:

    You will have skills and experience in:

  • Tertiary qualifications (degree) in a related discipline (IT, Computer Science, ITIL qualification, Systems Engineering, etc.) and/or equivalent relevant experience / combined education
  • ITIL V3 Foundation
  • Experience working within an ITIL/ITSM environment
  • Skills and experience in the use of MS Office and other relevant software packages and applications, including MS Visio
  • Good verbal and written communication skills, good analytical and problem-solving skills with proven ability to resolve complex issues and strong initiative and self-motivation
  • Experience working within an engineering or project environment (preferably in the Defence Industry) is highly desirable
  • Special Requirements:

    Applicants are required to be Australian Citizens and eligible to hold & maintain CoA NV2 security clearance.

    Employment may be contingent on the satisfactory result of criminal and/or other background screens, which require the collection and transfer of personal information.

    What we offer you:

    At Lockheed Martin we value our team and the contribution they make every day. We offer rewarding career pathways working on interesting projects that make a difference, continuous professional development and the opportunity to learn from a diverse team of talented individuals. In return we offer:

  • Competitive Remuneration
  • Options for genuine work/life flexibility
  • Membership to Destination Discounts – that saves you money on many every day purchases including supermarkets, petrol, department stores to name a few
  • Annual flu vaccinations
  • Salary packaging for car leasing 
  • Equal Opportunity Statement

    Lockheed Martin supports Equal Employment Opportunity and Diversity in the workplace by creating a place of employment that is, harassment free, diverse, fair, ethical, inclusive, and values the contribution of all its employees. Diversity and inclusion are the foundation of our culture and reflect our values of doing what’s right, respecting others and performing with excellence. By leveraging our employees’ unique talents and experiences, we will deliver innovative, affordable solutions and unparalleled customer value.