Journey Expert, Well Managed

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Requisition Title

-Journey Expert, Well Managed

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Asset Governance Manager – Deposits Tribe Asset Governance Manager Deposits Tribe – Well Managed Chapter Full Time Permanent Melbourne based

The purpose of the Deposits Tribe is toprovide products that are simple, easy to use and enable our customers to bankwith confidence. Through the design, manufacture and management of a simplerange of savings and transaction products to bring the customer proposition tolife for our Retail and Business customers.

As an Asset Governance Manager (knowninternally as a Journey Expert ), inour Well-Managed chapter, your mission is to support the accurate, reliable andsustainable delivery of ANZ’s products & services through active oversightand management of the assets and systems that are owned by the Deposits Tribe.

This includes 3 of ANZ’s Core Systems, Customer and Account Processing(CAP), Core Transaction Management (CTM) and V2 Plus, as well as othernon-mainframe based assets that relate to the delivery of our Deposit products.

Supporting the Deposit’s General Manager as the business asset roleowner for these systems, your role will be to proactively oversight &coordinate the effective management across the technology disciplines in linewith ANZ’s Asset Accountability Model:

  • Security – Protect or enable our processes, services,products or information across ANZ systems
  • Business Rules and Automation – Effective definition, features orfunctionality, and optimization of business logic / rules
  • Technology Resilience – Adequate system resilience and availabilityto prevent or recover from downtime or outages
  • Third Parties and Partners – Actively monitor partners and third parties(or their third parties) that handle, process and / or store ANZ electronicdata
  • Data – Monitor the availability, retention, andlatency of data within ANZ systems
  • IT Asset Lifecycle Management – IT assets critical to the process areaccounted for and kept current, and any remediation actions identified aredocumented and completed
  • Change and Release Management – Changes arising from initiatives/newsolutions are appropriately tested and transitioned into operations, and anyremediation actions are documented and completed
  • You will be the key conduit between our technology partners, frontline& operations teams to ensure that the technology disciplines are welladhered to, ultimately ensuring that our systems are fit for purpose andoperating within a transparent and sound risk profile.

    What you bring to the Deposits Tribe?

    To grow and be successful in this role, you will ideally bring thefollowing:

  • Technology domain experience preferably across multiple technologydisciplines
  • An understanding of Technology Industry standards
  • Expertise in risk management, governance or operational excellence
  • A track record and passion for driving the efficiency, effectiveness andcontinuous improvement of company policies and practices
  • Strategic thinking coupled with strong execution, stakeholderpartnership & management and delivery focus
  • An intense passion and curiosity for customers, their needs and wants,putting them at the centre of everything you do.
  • Who are you?

  • A team player – You know we only win if we all win. Yourecognise and value the different perspectives and skills your colleaguesbring. It is not about being a hero but jumping in and contributing to thesuccessful delivery of the team’s mission
  • A problem solver – You are energised by tackling complexproblems and use critical thinking, your network, skills, knowledge, andavailable data to drive better outcomes for our customers and the bank
  • The customer’s biggest fan – You demonstrate a thirst for betterunderstanding the customer and define the problem and develop solutions throughtheir eyes
  • A collaboration champion – I work closely with my colleagues to ensurealignment and champion the sharing of learning across teams
  • Comfortable being uncomfortable – You are comfortable with uncertainty andhave the ability to effectively manage yourself through ambiguity and change
  • Continuous improvement junkie – You constructively challenge the statusquo, look for better ways to do things and passionately advocate continuousimprovement
  • Risk savvy – You build sustainable solutions that protectcustomers, stakeholders and the community
  • Committed to your own and others’ growth – You strive to stretchand grow yourself and others by identifying your own development areas, seekingfeedback and providing feedback to others to help them learn and grow everyday