Operations Director, APAC, Charles River Development, Managing DirectorMelbourne, AustraliaWho we are looking forWe are looking for an Operations Director, APAC to enhance the long term relationships with our customers through daily control of, and continuous review and improvement of our Implementation and Relationship Management structures. This is a senior-level role which involves responsibility for the ongoing relationship with many of the APAC region’s most significant existing clients, enhancing long-term relationships with our customers through continuous review and improvement of CRD’s products and service delivery in the region. You will report to the Head of CRD Asia Pacific, the role is based in our Melbourne office.Why this role is important to usThe team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created first open front-to-back platform – State Street Alpha, that was launched in 2019.Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.What you will be responsible forAs an Operations Director, APAC you willEnsure pro-active communications, internal advocacy and on-going solicitation of feedback regarding our products and services, whilst having day-to-day oversight of Client Management and Implementation.Build and maintain an excellent relationship with each client, take responsibility of initiatives to enhance the product in APACWork closely with the Director of Implementation to deliver client business and technical outcomes to ensure successful upgrading and onboarding of clients to the Charles River Investment Management System (Charles River IMS).Be responsible for all aspects of implementation for the CR IMSAnalyse and evaluate requirements, provide product expertise and guidance throughout the projectEnsure the solution meets the client’s business needs, training clients, testing workflowsDocument client requirements and workflowsMonitor and evaluate client requirements to identify potential enhancements to Charles River solutions and servicesContribute to software quality by clearly communicating defects to Technical Support and Product ManagementAnalyse and evaluate client requirements in order to help Charles River respond to sales opportunitiesWhat we value These skills will help you succeed in this role:Demonstrated ability to client face up to C-Level management, using a hands-on approach, in major and medium sized corporations.Have an established successful Client Management track record.Demonstrated ability to meet self-imposed deadlines with proactive management skills to drive team outcomes and deliverables.Negotiate resolutions to difficult relationship and project issues to the advantage of both customers and CRD.Work with Product team to gather client requirements and create business requirement specifications.Superior oral and written communication and interpersonal skills. Ability to speak at public events or author industry articles as required.Able to differentiate and work at strategic and tactical levels simultaneously.Education & Preferred QualificationsMinimum of 10 years of Financial / Software Services industry background with financial market information systems preferred.Bachelors Degree from a leading university or college in Business Management, Economics, Finance, Computer Science or the like.Front, Middle and Back Office, as well as instrument type knowledge across equities, fixed income, derivatives, FX etc.Experience in either product management or systems analysis developing and delivering a multi-tier financial applications.Understanding of multi-tier technical architectures and relational database structures. Familiarity with SQL, FIX, Crystal Reports, messaging and web services a plusAdditional requirementsThe ability to travel required in the Asia Pacific region from a base in our Melbourne office.