Join one of Australia’s top 100 listed companies where we are passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.
We support a flexible workplace and we are committed to an inclusive and diverse culture where differences are embraced!
About the role:
The Operations Officer role works within the Domestic and High Volume Payments team, providing administration support in relation to Dishonour Workflow, Exception Item Management, Direct Debit Claims and Disputes, Traces & Recalls, Special Answers, data entry and large transactions.
Attention to detail and risk assessment of procedures and processes is required to ensure the Bank meets its compliance obligations. Staff in this position is required to action all customer requests efficiently and accurately within service levels. This is a contract opportunity for 12 months.
Key responsibilities include:
Provide a high level of professional customer service to our customers at all times ensuring all requests are processed promptly and efficiently
Liaison with the Bank’s external providers in the fulfilment and maintenance of Dishonour Workflow and Exception Item Management providing a superior level of customer service
Process all work within the agreed SLA’s and ensure any issues are escalated promptly
Verify and confirm signatures and associated entries for large transactions and action as appropriate.
To be successful in this role, you will display the following experience, skills and knowledge:
Proven customer service experience, ideally in a banking or financial services environment
Substantial knowledge of the Bank’s general banking operations and industry obligations
Strong technical aptitude with sound working knowledge of Windows programs
Exceptional attention to detail with a high level of accuracy with data entry
Strong communication skills with the ability to liaise with internal and external stakeholders at all levels
Ability to work within a strong team environment to achieve business results.
About our Benefits:
Discounted financial products
Purchase annual leave
BUPA Corporate Plan
Salary sacrificing options
Mentoring and leadership programs
Employee Assistance Program (EAP) – MyCoach for Individuals and People Leaders
Paid parental leave
Paid volunteer days
Gym discounts and much more!