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Azure is the most comprehensive, innovative and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption within the most important companies in the market.
We are currently looking for a senior leader to lead a team of deeply technical Data and AI Cloud Solution Architects (CSA) and Customer Engineers to be at the forefront of our customers’ digital transformation. This CSA Manager is a leadership role in our Customer Success Unit, and will be a passionate, forward-thinking, hands-on leader with exceptional skills in developing and leading a highly technical team focused on Microsoft Cloud Solutions and the customer support experience.
This person will be very active in day-to-day coaching of his/her team, leading by example, ensuring that the Team’s capabilities are aligned with Customer Success business goals, championing the success adoption of Microsoft cloud solutions, and driving an exceptional customer support experience through proactive service delivery and operational excellence within their organization.
This CSA Manager role will drive growth of Azure Services for a set of Enterprise accounts, through direct management of a team of Data and AI CSA Managers that will cover Enterprise customers in their respective territory. This is an exciting role that will help fuel Azure Customer success through customer retention and growth.
Key responsibilities of this CSA Manager of Managers, include:
Technical Leadership: Be the thought leader and advisor on technical integration and innovation for this technical domain. Maintain a strong and active external network to guide/council on technology trends and cloud adoption. Be a strong voice/advocate to drive associated customer requirements with corporate product and engineering teams. Be a credible technical leader to both coach teams and guide enterprise customers for larger impact and more sustainable cloud solutions. Coach and enable your team to accelerate Azure projects to production, including guidance on architectural design, technical recommendations, blocker escalations and technical resource orchestration. Ensure your team delivers high quality production deployments that are resilient and successful.
Business Leadership: Own the business and results across the domain solution area, and associated customer experiences. Be a vocal leader and customer champion with both local and corporate leadership teams to elevate cloud adoption issues, the customer support experience and to accelerate resolution. Influences across organizational leadership teams to establish targeted customer executive relationships that promote Microsoft’s business objectives in the solution area. Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the Area to drive CSA and CE role clarity, account coverage, project assignment and effective cross-team collaboration
Business Execution: Own and drives the adoption and consumption of cloud services and proactive support offerings through discipline in processes, identifying/prioritizing resources to key projects, escalating top blockers and sponsoring systemic improvements to the customer support experience. Ensures a predictable and scalable customer engagement model is implemented across all accounts in the segment, leveraging our resources, partners, and Microsoft Consulting Services. Delivers on financial commitments by managing to the budget for your business and delivering on quarterly financial accountabilities. Drives operational excellence, including timely consumption opportunity management and high-quality reporting and insights.
People Leadership: Builds and grows a healthy team through talent management and a thoughtful diversity and inclusion, coaching, and career development focus. Is a respected technology leader with the ability to attract, retain, and develop elite talent in the field. Inspires and fosters a culture of customer-centricity and consumption, adoption and use, through collaboration with peers and extended teams.