will also involve liaising with external clients such as superannuation funds, ATO and other relevant bodies.
In this role, you will have the ability to make a difference to a client’s life, by utilising your fine-tuned communication skills, empathy and knowledge that you have developed through our comprehensive induction program. You do not need to have previous legal or superannuation experience as we provide all the relevant training to bring out your best in this position.
Key Selection Criteria
We want candidates who have extensive experience in the customer service space and have experience working with a diverse range of people. Given you will be liaising with external clients, you will need to have strong communication skills, along with exceptional attention to detail to ensure you have all the required information. If you enjoy learning new technologies and like to work in a fast paced environment than this could be the role for you.
To be successful in this role, you will enjoy spending time on the phone, taking initial phone calls from clients and providing the best customer experience. While building a relationship with the client, you will use your great investigative skills to assess viability of potential client claims. You will have ownership of your own workload and will need to manage your time effectively to deliver the best possible outcome to the client.
If you can help us see the world from a different perspective enabling us to solve problems, face challenges and service our clients more effectively, we strongly encourage you to apply for this position!