Pre-Construction Customer Service; home builder. Council applications, DA, CDC and certifiers. 30 client files. 3 locations; Bella Vista, Ryde, Camden
Customer service role; speak with people building a new home | 30 client files
Knowledge in council applications, CDC, DA and high volume administration
Salary $70k – $85k + super, experience dependent
A tier 1 project home builder with exceptional new homes, and forward thinking processes and systems.
Building 600 – 800+ homes a year, this is a reputable builder with a huge pipeline of work coming up. We are looking for customer service administrators who can give an outstanding experience to those building with them.
With a fantastic, experienced senior leadership team, you will work in a very supportive team of administrators. You will make friends, enjoy beautiful, recently refurbished offices, and feel appreciated by a thriving business.
Reporting to the Operations Manager, he has been a very knowledgable leader for many years in the business. Always on hand to give advice and training, plus the team are driven and approachable, real ambassadors of the company culture.
The new role will involve:
Assisting customers with questions about their new home build
Provide support to ensure the efficient flow of projects from deposit through to construction
Ensure any correspondence is acted upon and respond quickly to client, supplier, subcontract
Work with council applications processing
Deal with Private Certifiers
Compile contract documentation
What you need
You will ideally have the following criteria:
Project homes experience is highly favoured
Professional presentation and manner
A passion for residential construction and customer care
Previous experience within a high volume administration role
Evidence of proactive qualities and ability to work autonomously
Outgoing, friendly personality
Longevity in previous roles
Really great team culture
Feel like part of the family, feel appreciated
Onsite staff parking or 5-10 min walk from the train station
Salary will be dependent on experience, but from $70k + super to $85k plus super max (if you have long term project homes experience)