Professional Services Consultant – Remote Sydney

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 days ago
  • Category:
    Customer Service


Professional Services Consultant | Full Time | Must be located in Sydney, Australia

HireVue is transforming the way companies discover, hire, and develop the best talent by combining the power of video, games, and AI for better hiring decisions.

We are relentlessly focused on developing fair and objective hiring solutions to help our customers and their candidates, and we embrace this same focus of fair and objective hiring when we hire for our own team, striving to build a diverse and inclusive culture based on a foundation of respect and inclusion.

HireVue is available worldwide in over 30 languages and has hosted more than 14 million on-demand interviews and one million assessments. Its more than 700 customers worldwide including over one-third of the Fortune 100 and leading brands such as Unilever, Vodafone, Hugo Boss Australia, Rio Tinto & Allianz Australia.

Who are we looking for?

HireVue is looking for a Professional Services Consultant (PSC) to work as part of the HireVue team, reporting to the Director Professional Services APAC. The PSC will work as part of a HireVue team on large client projects and will also lead smaller individual consulting or implementation projects. You will work in close collaboration with other members of the Professional Services, Sales & Customer Success teams, focusing on the APAC Market. In addition, you will be an active member of the internal team, contributing to internal knowledge sharing, best practice development and team engagement. This is a great opportunity to use existing consulting, project management and technical skills, while growing your capabilities within a rapidly expanding company.

What will you be doing?

Product Implementation & Consulting

  • Collaborate with clients to help them to strategically transform their hiring processes through mapping of ‘as is’ and ‘to be’ client recruitment processes.
  • Configure the HireVue platform for client requirements using best practices.
  • Collaborate with internal integration consultants on both standard and custom integration projects.
  • Use the HireVue training methodology to deliver product training. Become a ‘trusted advisor’ for your implementation clients.
  • Project Management

  • Plan, organize, and manage small, medium & complex implementations using the HireVue methodology.
  • Work collaboratively with other workstream owners and program managers on global projects.
  • Leverage the appropriate internal resources on your projects & collaborate with internal stakeholders such as Customer Success & Support.
  • Develop and implement project goals, timeline, tools and success measures.
  • Manage project risks appropriately.
  • Change Management

  • Strategize with clients to define the appropriate metrics and measures to prove ROI, reinforce positive behavior & enable client success
  • Utilize change management best practices to ensure a focus on driving adoption and execution of client business drivers
  • Help customer project leads and sponsors plan and execute in a way that will ensure user adoption & positive measurable outcomes.
  • Assist clients in deploying internal projects such as branding and communication.
  • Requirements

  • Minimum 5 years related SaaS implementations experience in Professional Services, Solution Delivery or HCM Consulting field.
  • Working knowledge of HR & Recruiting best practices, PHR/SPHR strongly preferred.
  • Experience with formal project management.
  • Experience driving change management initiatives.
  • Possess strong consulting skills, with a proven approach for achieving rapid results for clients. Process improvement driven.
  • Technical aptitude – must be comfortable using new software and quick to learn new systems. Must be able to discuss technical concepts (e.g. SSO, integrations) at a high level and willing to learn more detail.
  • Strong written and verbal communication skills. Ability to drive decisions and to quickly negotiate and reach consensus across diverse groups/teams a must.
  • Must possess a collaborative working style and thrive in a team environment.
  • Energetic self starter with ability to work independently in a competitive and fast paced environment. Strong work ethic is critical. Empathetic with a positive attitude.
  • Working knowledge with Google Suite products including G-Mail and Google Docs as well as Salesforce and related tools.
  • Ability to work from home full time – ability to think on your feet and work autonomously.
  • Flexibility in working hours to accommodate US and European colleagues (up to 25%).
  • Degree in a related field, or equivalent experience.
  • Ability to travel up to 30% (once allowed).
  • Must be eligible to work in Australia.
  • Benefits

    Flexible Paid Time Off | Health Insurance | Stock Options | Technology

    HireVue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.