Quality Assurance Specialist

  • Company:
    Keegan Adams
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 day ago
  • Category:
    IT

  • Full Time | Monday – Friday 9-5pm
  • Temp- Perm opportunity $27.40 per hour + Super | Chatswood Location
  • Will suit a junior Quality Assurance agent with call centre experience

About the Company

successful and dynamic financial services company based in Chatswood, have grown rapidly over the last 12 months & are seeking an experienced Quality Assurance Agent from a call centre environment. Great opportunity to progress your career and join a high achieving compliance team. 

About the Role;

As a Quality Assurance Consultant you will be responsible for monitoring the compliance of sales call. You will listen to 8-10 calls per day, assess the call in line with company protocol and provide feedback to team leaders.

Providing constructive and critical feedback to the teams you will play an integral role in driving process improvement throughout the business. 

Skills/ Experience

  • Previous call centre experience, both sales or customer service focused is applicable
  • Strong attention to detail
  • Confidence to give constructive feedback
  • Excellent written and verbal communication skills 
  • An energetic, fun, upbeat attitude with a desire to work as part of a team
  • Professional & polished appearance 

Culture 

  • Brand new modern offices 
  • Successful and supportive team
  • Pool & Ping Pong tables IN your office 
  • Extensive progression opportunities throughout the business

Benefits

  • $27.40 per hour + Super (Paid weekly) 
  • Temp- Perm opportunity for the right candidate
  • One on one training from the compliance Manager
  • Full time | 9-5pm | Flexible working environment start at 8am leave by 4pm!

We are interviewing immediately, only permanent residents /citizens will be considered, due to the opportunity being temp to permanent. To APPLY please submit your resume using the link below.. Apply Now – or – Apply with Indeed