Renewal Account Manager

  • Company:
    ServiceNow, Inc.
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 hours ago
  • Category:

ServiceNow is the fastest growing enterprise cloud software company in the world above $1 billion, and we believe it’s the great people who will keep us there. We hire carefully, we hire the best, we celebrate our people. Come join our Sales A-team.

We are looking for an experienced Renewals Account Manager for our SaaS subscription services. The individual will have experience in performing Renewals sales and partnering closely with Field Sales executives in the renewals process.

What you get to do in this role:

The Inside Renewals Account Manager collaborates with Sales to lead the renewal strategy and oversee the renewal process across their account base.

+ Negotiate all facets of renewal contracts using sound business judgment – develop and deliver win/win negotiation strategies that maximize contract value while protecting and enhancing the customer relationship and the value they are realizing from ServiceNow.

+ Identify customer needs and demonstrate strong account management capabilities to drive on-time renewal closure.

+ Become a subject matter expert on ServiceNow licensing models to provide both sales and customers assistance in licensing discussions.

+ Monitor customer health metrics to identify risk, communicate risk clearly, work cross functionally to develop risk mitigation strategies and drive risk mitigation with crossfunctional teams.

+ Provide regular and accurate updates on renewal status to management and escalate as appropriate.

+ Connect with customers on multi-year contracts via direct and indirect communication to ensure continued engagement and customer value realization.

+ Work closely with our Customer Success organization to drive customer product adoption and high utilization.

In order to qualify for and be successful in this role, you must have:

+ 5+ years demonstrated success in a Renewal Account Management and/or Customer Success capacity.

+ Experience owning customer retention and adoption of a SaaS product for a territory.

+ Excellent customer management skills; including sales, account management, and customer service.

+ Creative problem-solving skills with strong initiative to identify areas of process improvement and efficiency.

+ Demonstrated strong work ethic and consistent quota achievement.

+ Excellent written and verbal communication, time management and relationship building skills.

+ Experience with a SaaS model focused on enterprise software preferred.

+ Travel requirements are minimal.

+ This role is office-based, and remote candidates will not be considered.

We provide competitive compensation, generous benefits and a professional atmosphere. This is a collaborative and inclusive work environment where individuals strong on aptitude and attitude will have opportunities to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or for assistance.