Reservations Manager – Crowne Plaza Melbourne

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Reservations Manager – Crowne Plaza Melbourne

**Job Number** EMEAA19375

**Hotel Brand: Crowne Plaza**

Europe, Middle East, Asia & Africa – Australia – Victoria – Melbourne


About us

There is nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ˜big pitch over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travelers want a hotel (and a hotel team) that understands and supports them, helping at every turn. Whether travelling for business or pleasure, Crowne Plaza Melbourne is the perfect location for any occasion. Ideally located on the Yarra River, only steps away from the restaurants and bars of the South Wharf precinct, CBD shopping, and South Melbourne with its popular cafes and markets.

Your day to day

We’re looking for a Reservations Manager that has experience in revenue management that will work closely with our Sales, Front Office and Revenue teams, to execute yield tactics and strategic plans to drive revenue for the Hotel. As a Reservations Manager you will be responsible for monitoring the daily operations of reservations You will be working with the sales and marketing function with accurate reporting, competitor analysis and revenue generation data to make strategic business recommendations. Additionally, you’ll control rooms inventory including allocation and reservations to areas of maximum yield and blackout dates, as well as driving the daily revenue strategy. You will need to prepare and plan to achieve goals, write compelling performance reports, monitor budget and contribute towards revenue driving decisions.

What we need from you

You will bring at least 3 years reservations experience within the Hotel industry including experience in revenue management. The ability to work with multiple stakeholders, to work in a fast-paced environment and prioritise workload will be important as well as demonstrating an excellent eye for detail and passion for driving results. The ideal candidate will have excellent Opera (PMS) skills and experience with loyalty programs will be an advantage. Your excellent written and verbal communication and organisational skills will assist you in leading a small reservations team where you’ll take a collaborative approach to work.

What we offer

Well reward all your hard work with a great salary and benefits including a uniform, great room discounts and superb training. Join us and you’ll become part of the global IHG family and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve visit www. to find out more about us. So go on – show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

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