DXC System Partners Vision
To be the industry innovator, trusted consulting partner and leader in delivering on customer strategy using smart, scalable technology and solutions.
Gather, analyse and interpret information from clients to understand business processes, pain points, business needs and customer experience to deliver Salesforce based technical solutions that leverage the most out of the Salesforce platform
Identify new service opportunities while working with clients and report back to Project Manager
Create and deliver end-user training
Support facilitation of workshops between internal stakeholders and clients
Conduct Value Stream Mapping and Business Process Mapping sessions
Complete all required documentation to a high standard
Configure Salesforce features to support the business requirements
Be able to deploy changesets
Support the implementation and rollout of the system
Identify risks prior to project commencement and contribute to development of the risk management plan
Assist in the scheduling and completion of customer success stories
Bachelor degree level or higher
At least 1 year experience working with Salesforce platform
Working in an Agile project delivery environment (System Partners uses a modified version to suit consulting environment)
Ability to influence and negotiate with clients; proven track record of customer focus including the ability to foster long-term client relationships
Ability to run an effective meeting
Proven ability to assist and support system, end-to-end and UAT testing cycles
Training and mentoring others
Critical thinking, complex decision making and problem solving skills
Planning and organising
Exceptional personal communication skills
Resilience – tolerant to stressful situations
Salesforce Sales Cloud certification
Salesforce Service Cloud certification
Salesforce Platform App Builder
These are the core consulting behaviours expected of DXC System Partners consultants:
Personal behaviours: consulting professionalism, flexibility, continuous learning, network building and maintenance, initiative-taking.
Demonstration of role model behaviour: behaviour on client site, keeping business hours, seeking appropriate approvals, following company policies.
Cross-cultural working: cultural sensitivity, diversity and inclusion.
Core Consulting Skills
These are the consulting skills that a consultant needs to have demonstrated capability in:
Problem solving and analysis: Identification and solving client business problems, requirements analysis.
Communication skills: interviewing, presentation/oral and written expression, facilitation & storyboarding, effective meeting management, influencing and active listening, showcases, standups, pre-sales presentations, workshop facilitation.
Team skills: collaboration, upwards management, being a good team player and conflict management.
Platform expertise: Salesforce functional and technical expertise, as well as any ancillary clouds: Mulesoft, Vlocity, Marketing Cloud, etc.