Security Officer

  • Company:
    Hilton Surfers Paradise
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 days ago
  • Category:
    Security

JOB DESCRIPTION

Our team members are changing the world one stay at a time. As a security services professional in the world’s best known hotel brand you’ll have more than just a job, you’ll bring your expertise to ensure the safety and security of our team members, guests and our asset to provide superior guests services and delight our guests.

What will I be doing?

As a Security Officer, you are responsible for monitoring and controlling entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a superior guest and team member experience. As Security Officer, you will also be required support evacuation procedures as well as perform the following tasks to the highest standards:

  • Demonstrate exceptional customer service when engaging with guests and provide a welcoming environment for guests including providing Hotel and local information
  • Respond promptly to security issues including Emergency calls and liaise with Police in the absence of Manager
  • Perform regular patrols of the Hotel and retails space ensuring fire walks take place and perform static guard duties
  • Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained
  • Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies
  • Operate, check and monitor the CCTV system & escalate concerns or investigations when required
  • Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
  • What we are looking for?

  • Previous Security experience, preferably in a hotel or a similar work environment
  • Current Security Licence Qld and RSA
  • Strong interpersonal and communication skills
  • Ability to work autonomously and good problem solving
  • Strong work ethic & reliable
  • Passion for delivering exceptional levels of guest service
  • What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our amazing team members are at the heart of what we do! As a Hilton team member, you can look forward to receiving the following

  • A competitive salary

  • Complimentary duty meals

  • An investment in your wellbeing to include flexible working arrangements that support you in making space for “what matters most”

  • Flexible working options allowing you to balance your family and work life commitments

  • Access to Go Hilton, our Team Member Travel Program offering heavily discounted room rates and up to 50% off food and beverage at participating hotel outlets across our properties globally!

  • Access to Hilton University training, offering more than 3000 learning programs

  • Extensive leadership and career development opportunities

  • Hilton was named the #1 Hotel chain in the Great Places to Work survey 2017, 2018 & 2019!