Senior EUC Deskside Support

  • Company:
    DJO Global
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    19 hours ago
  • Category:

Job Description: A senior level Deskside SME with core experience in End User support, EUC infrastructure, O-365, Image management and Printers/Scanners support. The Individual should be passionate about technology and would have worked as consultant to end client for PC Apps and short-term projects. The ideal candidate will have strong overall infrastructure experience, with extensive Windows, DNS, DHCP and Active Directory skills. Responsibility/Technical Skills: DESKTOP SUPPORT – Positively interacts with and supports end users with their technical issues and requests via remote control support, telephone calls, deskside visits IMAGE MANAGEMENT – contribute to the creation of image for Windows 10 using Intune and AutoPilot (KACE and SCCM experience is a plus). MOBILE DEVICE SUPPORT – Configure, test and deploy corporate iPhones controlled via Apple DEP and Microsoft Intune. Assist end users with questions and issues that occur on both corporate and BYOD devices running various versions of iOS and Android OS. HARDWARE SUPPORT – Unbox, image, configure, test, deploy and troubleshoot laptop/desktop/EUC hardware running Windows or MacOS and common peripherals including docking stations, monitors, printers and scanners following all asset management processes and procedures. SOFTWARE SUPPORT – Deploy, install and troubleshoot line-of-business (LOB) and commercial off-the-shelf (COTS) software utilizing desktop and mobile device management tools. Assist and train users on common productivity applications including the Microsoft Office suite. INFRASTRUCTURE SUPPORT – Provide Tier 2 support of networking, wireless networking, home networking, VPN, software packaging, multi-factor authentication, VDIs, virtual machines, threat management and operating system deployment (OSD). VIP SUPPORT – Build strong relationships with executive staff and promptly assist them with their questions, incidents and service requests. AUDIO/VISUAL – Learn and support the audio/visual technology present in meeting rooms ACTIVE DIRECTORY – Understands Active Directory concepts and can administer user, user groups and computers per standard operating procedures. CUSTOMER-FOCUSED – Understand and execute a user-first service philosophy whereby restoring service quickly for the end user comes first, deferring user training or correction for after the disruption. SERVICE LEVEL COMPLIANCE – Acknowledge and resolve assigned tasks, incidents and changes according to published SLAs and KPIs. KNOWLEDGE MANAGEMENT – Recognize situations where information is needed to elevate team performance. Document and share knowledge in the KMS so that others can learn and provide consistent resolutions or service. CONTINUOUS IMPROVEMENT – Promote continuous improvement by voicing concerns or proposing change to improve user experience, efficiency, compliancy or cost savings. SYSTEM ADMINISTRATION – Administer systems managed under the EUC domain, as required. Accurately document incident and service requests in Service Now, the service management platform Assist in purchase and inventory of all technology equipment. Prepare and configure computers, phones, printers and other equipment as needed Ability to work as “Go To Person” for all kind of technical issues assigned to him/her. Conduct periodic assessments and work trend analysis & suggest proactive problem management Familiar with HealthCare and IT security compliance guidelines Having sound knowledge of ITIL practices like Change Management, Incident Management etc. Process Skills: Help team with critical process/technical know how Awareness and experience with ITIL processes Experience in writing Technical Documentation and design process and standards Behavioral Skills: Must have superior problem-solving skills with extremely high levels of initiative and assertiveness. Effective interpersonal, team building and communication skills Effectively collaborate with stakeholders, Customers and Partners in a Service Delivery environment Able to thrive in rapid environment and adopt new technology. Participate in business meetings with various stake holders Drive self-motivated service improvement programs as a key team player who is attentive to detail and able to work in a fast paced environment Identify gaps and provide documentation / suggestions for improvements. Qualification: Bachelor’s degree, preferably in Computer Science or Information Systems and /or equivalent formal training or work experience. 6+ years of relevant experience in Microsoft solutions, Windows and Mac hardware and HP printers. Also IT security tools like anti-virus/malware, encryption, back-up, etc. What’s in for you? At DJO, we offer you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance. With the current opportunity, you will get to work with the current high-performing team that is recognized as being one of the best teams to work for in the organization. You get an open and transparent culture along with freedom to experimentation and innovation ABOUT DJO GLOBAL DJO Global is a leading global developer, manufacturer and distributor of high-quality medical devices that provide solutions for musculoskeletal health, vascular health and pain management. Our products address the continuum of patient care from injury prevention to rehabilitation after surgery, injury or from degenerative disease, enabling people to regain or maintain their natural motion. Our products are used by orthopedic specialists, spine surgeons, primary care physicians, pain management specialists, physical therapists, podiatrists, chiropractors, athletic trainers and other healthcare professionals. In addition, many of our medical devices and related accessories are used by athletes and patients for injury prevention and at-home physical therapy treatment. Product lines include rigid and soft orthopedic bracing, hot and cold therapy, bone growth stimulators, vascular therapy systems and compression garments, therapeutic shoes and inserts, electrical stimulators used for pain management and physical therapy products. Our surgical division offers a comprehensive suite of reconstructive joint products for the hip, knee and shoulder. Our products are marketed under a portfolio of brands including Aircast®, Chattanooga, CMF™, Compex®, DonJoy®, ProCare®, Exos™, Dr. Comfort®, DonJoy Performance® and DJO® Surgical. For additional information on the Company, please visit www.DJOglobal.com. DJO is a growing subsidiary of diversified technology leader Colfax Corporation EOE AA M/F/VET/Disability All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.