Senior Manager, Customer Experience and Operations

  • Company:
    Northern Territory Government of Australia
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    4 days ago
  • Category:
    Customer Service

Primary Objective:

Lead Power and Water’s customer service function including enhancing all customer touchpoints for a customer base of approximately 150,000. Drive continuous improvement of customer service, customer experience and financial management. Manages all operational customer services including complaints, billing and collections. Develop and implement a debt collection strategy that maximises recoveries, maximises the customer experience and achieves compliance. Establish a baseline for performance, improve reporting, and increase the capability and capacity of the credit collections team. An Executive contract of up to 4 years may be offered. Special Instructions: Power and Water values diversity in the workplace. Therefore, under an approved Special Measures Plan, Aboriginal and Torres Strait Islander (Aboriginal) applicants will be given priority selection, provided they meet all essential selection criteria and are suitable at the level commensurate with the position.