Senior Manager – Personal Banking

  • Company:
    Macquarie Group
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 days ago
  • Category:
    Finance

An excellent 12-month Parental Leave Cover opportunity is available to join the Direct Sales team within Macquarie’s Personal Banking division. This Senior Manager level role reports to the Head of Direct and presents an opportunity to join an exciting and fast-growing business within Macquarie’s Banking & Financial Services Group. While this is a 12-month contract, we are open to converting to a permanent position at the end of the contract period if a mutually suitable role can be found.

Personal Banking offers home loans, car loans, credit cards and deposits. We have award-winning internet and mobile banking apps and are focussed on delivering a best-in-market banking and digital originations experience. Through innovation and a dedication to customer experience, we have recently achieved a leading market share in broker home loans. We aspire to be Australia’s #1 Digital Bank.

Within Personal Banking, we are proud of our culture of diversity & inclusion and high performance. We have a strong focus on meeting community expectations and making risk-conscious and data-based decisions. In line with our entrepreneurial and innovative culture, we adopt Enterprise Agile ways of working and embrace a growth and learning mindset.

We are looking for an experienced, committed and driven professional with strong customer experience focus, people management, problem solving and analytical skills to join our high performing leadership team as a Team Leader across two teams – Home Loan Senior Banking Specialists and Vehicle Loan Banking Specialists. 

This role also encompasses driving the continued growth of our internal referral channels (Private Bank and Business Bank) and being the key relationship contact between these divisions, as well as the key relationship holder across the whole Direct Sales Team and the Credit function of Macquarie’s BFS. 

As a Senior Manager for Personal Banking, your key responsibility will be:

  • Managing and mentoring a high performing team of 6 Senior Home Loan Specialists, and 11 Vehicle Loan Specialists (managed by a Manager reporting to this position)

  • Running ongoing team training sessions and individual performance coaching

  • Ensuring the highest standards of calls and files through risk assessment reviews

  • Delivering simplification of team processes and encouraging innovation

  • Managing key internal and external stakeholder relationships– including with Macquarie’s Private Bank and Business Bank, helping identify opportunities to serve their clients’ home loan and vehicle loan needs

  • Collaborate with the Credit teams in improving application quality and approval turnaround times, and further enhancing credit policy 

  • Supporting a high-performance culture that supports learning, personal development and growth

  • Driving team motivation through reward & recognition and celebration of team goals

  • Collaborating with other team leaders on team building and engagement activity (e.g. offsites, team building activities etc.) 

  • We are keen to hear from people who can demonstrate:

  • A strong track record in leadership in sales or credit-based roles

  • A high level of self-motivation and drive

  • Inclusive leadership that drives a culture of accountability

  • Strong credit capability in a residential home lending context

  • Experience in building relationships with internal and external stakeholders and High Net Worth clients to deliver positive outcomes for customers, the team and business

  • Excellent interpersonal, communication and relationship management skills

  • Ability to manage competing priorities and collaboratively engage with multiple stakeholders

  • Strong problem-solving skills, attention to detail and ability to drive resolution of team issues

  • Ability to identify key moments-of-truth in customer experience, and intervene quickly where required to deal with customer escalations and complaints

  • To be successful in this role, you will have a minimum of 8 years of experience in residential home loans, preferably in a sales-based environment with people management and coaching experience. You will also have outstanding written and verbal communication skills in order to convey complex terms in a clear and concise manner. You will be motivated to achieve team goals and help the team grow personally and professionally.

    Tertiary qualification preferable, but not essential. 

    In return, we will enable you to develop your skills and take your career to new heights in a high growth business, as well as a diverse and inclusive environment where you will be comfortable in bringing your whole self to work every day.

    If you like the sound of joining this fast paced, dynamic and high performing team, please apply by sending your Resume and Cover Letter directly to sian.pamphlett@macquarie.com. 

     Banking and Financial Services Group (BFS) comprises our retail banking and financial services businesses, providing a diverse range of personal banking, wealth management and business banking products and services to retail customers, advisers, brokers and business clients. BFS operates predominantly in Australia and is organised into three business divisions: Personal Banking, Wealth Management and Business Banking. 

    Find out more about Macquarie careers at www.macquarie.com/careers

    Macquarie understands the importance of diversity and inclusion – our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you’re capable, motivated and can deliver, we want you on our team.

    We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility is available. 

    About Banking and Financial Services

    Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. 

    Our commitment to Diversity and Inclusion 

    Macquarie understands the importance of diversity and inclusion – our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you’re capable, motivated and can deliver, we want you on our team. 

    We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need.