Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in healthcare, telecommunications, automotive, financial services, retail, and more – to create stronger relationships and better experiences for their customers.
Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.
We are seeking a motivated sales person who can sell our market leading Digital Customer Experience solutions into new Enterprise customers in the ANZ market. You will help your customers to deliver leading edge digital solutions to enable them to deliver first class Customer Care and expand digital sales.
Principal duties and responsibilities:
Develop Cloud based Sales opportunities and maintain customer relationships across a variety of industries.
Promote and evangelise Nuance products to prospects, customers and partners
Develop relationships and collaborate with our partners to define, recommend, and drive sales
Develop and execute a sales plan that provides complete territory and sector specific coverage
Develop appropriate sales programs and solutions; maintain up-to-date competitive information and compile regional success stories
Engage with Sales executives to help drive and position Digital solutions within their account base
Meet with senior customer contacts to build credibility and develop lasting relationships
Engage with Pre-Sales support for customer meetings to develop customer discussions further
Lead successful go-to-market campaigns by working closely with internal marketing specialists
Contribute and lead in account planning, customer/market analysis, and strategy sessions
Contribute individually and as a team member, providing direction and mentoring to others
Achieve annual quota
Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing
Knowledge, skills and qualifications –
Education: Bachelors Degree
Minimum years of work experience: 10+
Good understanding of Customer Experience needs and the contact centre environment
Proven track record in a sales-driven organization, selling technology-related products and services
Solid written, verbal, and presentation skills
Creative with strong problem-solving skills and an ability to succeed in a fast-paced environment
Proven ability to work well as part of an extended sales team
Team player and self-motivated
Experience in selling Livechat and digital engagement solutions
Proven customer relationships
Basic understanding of contact center technologies (IVR, WFM, Telephony)
Basic understanding of Voice Biometrics and Speech Recognition
Strong understanding of digital interaction technologies such as live chat, virtual agents/chatbots
Strong understanding of web development technologies (Java, Tagging, Analytics)
Relevant enterprise industry experience (contact center technology providers, speech technology, IVR, web/mobile, artificial intelligence)
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
External Company URL: http://www.nuance.com/