Senior Service Designer

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Thomas J. Watson said it best: ‘Good design is good business.’ Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!

Your Role and Responsibilities

We have an exciting opportunity for an experienced Senior Service Designer to join a dynamic product team. As part of a multi-disciplinary team, you’ll tackle complex, business challenges alongside other builders and thinkers from different backgrounds in AI, IoT and robotics, quantum and blockchain.

You will be an organized go-getter with solid experience developing key insights about diverse audiences and able to do segmentation by needs. As part of a multi-disciplinary team, you will undertake research with a range of end users to better understand their needs, and their relationship with the various factors that influence their environment. You are a quick learner, enthusiastic, detail-oriented, and collaborative-ready to roll up your sleeves and join a team that’s helping to bring human-centered design to the world’s most vital industries.

What will I be doing day to day?

+ Join a high performing product squad and be responsible for the User across all stages of product development, ultimately ensuring there is ‘no bias’ in the User research and product design.

+ Conduct research across the various forms including review of reports, previous experiments undertaken by various experts in the sector-to come to a point of view around what we know, where there may be bias, and where we still have questions

+ Structure appropriate forms of User research based on the degree of unknowns and lead the product squad through fieldwork, analysis of findings and insight development

+ Provide research results to product team

+ At times, provide deliverables, reports, presentations, and/or videos to document and bring to life insights in an engaging and inspiring way

+ Oversee the product design process to ensure the squad adheres to the research findings and help remove ‘bias’ in design o Work with cross-capability teams of UI and Service Designers, Product Engineers, Business Leads, and SMEs to create and manage a product’s lifecycle

+ Lead and mentor a team of designers (Researchers, UX/UI, Service Designers, Organisational Designers, Front-end Devs) working across multiple initiatives, providing training and mentorship as you lead the IBM Design Chapter in Perth.

+ Help grow the community and practice of design at IBM Perth and play a key role in recruiting designers

+ Participate in global Chapter meetings and share relevant material with designers in Australia and New Zealand

What skills and experience do I need to apply?

+ 15+ years’ experience – ideally in a start-up environment or other comparable exposure

+ 10+ years working in Service Design or organisational design departments

+ _Method experience:_ Design Thinking, Lean Start-up, Lean UX, Design Sprints and Agile.

+ Sprint based research experience, Usability research

+ Qual/Quant/Behaviourial research experience with a proven ability to scope research, lead fieldwork, conduct interviews, perform desktop research, lead synthesis and communicate findings to stakeholders

+ Experience recruiting and interviewing research participants within an organisation and its external customers o Ability to synthesize research findings to uncover and articulate insights that will inform and inspire design

+ Ability to shape and lead strategic, systems thinking based upon insights gathered through research.

+ Ability to link business value with customer experience demonstrating the value of design in the enterprise

+ Ability to influence and build relationships with senior executives

+ Experience with Stakeholder management and conflict resolution

+ Experience with providing documentation and commercials during scoping activities

+ Exceptional communication and storytelling skills; fluency and confidence in inspiring teammates and partners with user-driven rationale

+ Ability to communicate information visually

+ Ability to work flexibly and efficiently, exercising a balance between research rigor and speed; we are looking for people who can maintain no bias throughout, but who also experiment in their approach and methodology.

+ Experience using technology and digital methods to uncover needs (e.g.: experience conducting online ethnography, implementing remote user studies, moderating/monitoring online communities, collaborating with developers to build web or digital prototypes to gather feedback, etc.).

+ Experience working in a Product Squad, Start-up or cross-functional team.

+ Executional skills in Mural, Adobe Creative Suite, Sketch, InVision, Keynote, research survey tools, and other design software tools.

Candidates must also present a Porfolio of their work to demonstrate their ability.

**_IBM welcomes, includes, values and respects everyone. We celebrate diversity in all forms. Our culture is rich and intentionally inclusive._**





Required Technical and Professional Expertise

As above

Preferred Technical and Professional Expertise

As above

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world’s economy. IBM Services partners with the world’s leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBMWhat matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.