**Senior Specialist, Client Services –** **Sydney, Australia**
Are you passionate about providing a world-class customer experience? Do you want to unleash your potential for a global FinTech company that is passionate about moving money for better? Join Western Union as a Senior Specialist, Client Services.
**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**
We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.
**Better starts and ends with the customer**
In this role, you will provide tailored service and be a main point of contact for key clients, supporting the client as required. You will be specializing in post-payment queries, targeting real-time resolution and striving for continuous improvement and service excellence. Ensuring full alignment with all operational areas and workflow management to ultimately deliver first class service for every transaction throughout the clients lifecycle will be your key responsibility. You will also be working closely with go to market stakeholders in coordinating new solutions for key vertical markets and ensure the go to market owner is aware of any opportunities or risks.
For this role, you will need 3+ years’ of experience in fast paced environment and client-facing function preferably within the financial services sector. You should have a passion for excellence in customer service and customer management along with proven track record for embedding this passion in team culture. You should have excellent communication and listening skills with the ability to network and build internal and external relationships at all levels. Effective time management skills and solid computer skills with the ability to use MS Outlook, Excel, Word, PowerPoint is required.
**Join us, and let’s move money for better**
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.
We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.