Service Assurance Specialist

  • Company:
    MNF Group
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    9 hours ago
  • Category:

Job Description

We are looking for a Service Assurance Specialist to join our support team in Sydney.  You will be joining a dedicated team providing specialist Telecommunications support to customers, businesses, service providers and resellers.

What you'll do as a Service Assurance Specialist:

  • Provide Level 1 support across a range of products that may include NBN, Hosted Voice, ISDN, Ethernet PSTN and ADSL services
  • Troubleshoot, manage service difficulties and solve technical issues
  • Ensure customer needs are recorded, followed up and resolved
  • Work closely with internal stakeholders such as Operations, Platform & Network teams and Product Managers.

Qualifications

What you'll need to succeed:

  • Previous technical support experience in Telecommunications or IT Operations 
  • Experience with or knowledge of VoIP/SIP, Voice, ULL, NBN, ADSL, Ethernet and Fibre technologies
  • Excellent customer service skills with a great phone manner
  • Ability to think logically to solve problems, learn on the job and interact well with a team to gain and share knowledge 

What's it like to work here?
We strive for a healthy, inclusive and flexible workplace. We nurture diversity, continuous learning in the latest technology and thinking. Innovative benefits include parental leave for mums and dads, remote working, and a comfortable, fun work environment with social events, prayer rooms, pool tables and fully stocked bar!

If this sounds like the next great step in your career, we'd love to hear from you. 

Apply Now!

MNF is an equal opportunity employer. All applications will be treated with the strictest confidentiality. You will need to have current work rights to work in Australia and be prepared to undergo relevant background checks.  No recruiters please.

Additional Information

Life at MNF Group

MNF Group is committed to a strong culture that is diverse and inclusive and we encourage our employees to bring their whole self to work.

We ensure our employees have equal access to a range of learning and development opportunities, and encourage everyone, regardless of gender, ethnicity, disability, sexual orientation or life stage to embrace these opportunities, enabling them to develop themselves and their career.

Our employees’ happiness, health and wellbeing is important at MNF. We provide all employees with flexible working options to ensure that work doesn’t compromise life outside MNF and also supports their wellbeing. We regularly enhance our employee benefits such as an employee share gift plan, paid birthday leave, up to 12 weeks paid parental leave for both parents as the primary carer, reward & recognition programs and social clubs.

At MNF Group, our diverse backgrounds and unique experiences allow us to continue to innovate and create the brands, networks and technologies to power the future of global communications.