Service Coordinator

  • Company:
    Bolton Clarke
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    4 days ago
  • Category:

As one of Australia’s largest and most experienced not-for-profit organisations we offer more services, supporting and enabling more people right across the country. That’s the reason RSL Care and RDNS came together. While some things change, some important things won’t. Our long held values of compassion and respect remain at the heart of everything we do. Our combined experience of over 200 years of service means we can deliver the highest standard of professional support and clinical care.

And we’re hiring! We’re currently looking for a FT Service Coordinator to join our Packaged Care team servicing our southern region. You’ll be based out of our South East region offices and facilitate the coordination of aged care support and services to our clients helping to assist them to remain living independently at home.

‘A week in the life’

  • Responding to client requests and arranging at home care support and services on their behalf
  • Receiving calls routed from our Customer Service Centre and providing support in a timely manner
  • Developing and maintaining relationships with clients and/or their carers to ensure their “At home support” needs are being provided in a timely and quality manner
  • Developing and maintaining relationships with service providers to ensure service coordination and all relevant client information is obtained accurately
  • Maintaining accurate documentation and updating in any changes in our client management system (Procura) 
  • What do we need from you?

  • A customer service focus with excellent communication (written and verbal) skills
  • Previous experience in a similar role within community/aged care – advantageous
  • A knowledge of community resources and demonstrated commitment and experience in providing high quality customer service
  • Excellent computer skills with demonstrated experience in MS Office
  • A passionate, customer focused approach to supporting older people to remain living at home
  • Excellent organisational and time management skills and ability to work within limited time frames
  • Current drivers licence/Police Check (Valid within the last 3 years or ability to obtain)
  • Why should you join Bolton Clarke?

  • Access to salary packaging benefits – increase your take home pay!
  • Work in a positive environment with a dedicated and supportive team
  • Commitment to supporting your professional development
  • Work/Life Balance
  • Private Health Insurance Discounts
  • Employee Assistance Program
  • Annual Flu Vaccinations