Siebel Application Support Officer

  • Company:
    DXC Technology
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    7 hours ago
  • Category:
    IT

Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology

DXC are seeking potential candidates for a Siebel Application Support Officer supporting numerous Siebel environments in a major government client. Potential candidates would preferably be enthusiastic and conscientious Application Support Officers with previous experience with Siebel and working in the IT support space.

As a Siebel Application Support Officer you will work in a team environment, be responsible for Siebel technical administration, support, maintenance, and deployment activities.

Key Responsibilities:

  • Deploy, configure & maintain Siebel environments in pre-production and production environments;
  • Troubleshooting high level Siebel issues for the client including Siebel server configuration, integration with 3rd party applications and infrastructure services;
  • Assisting with Siebel system documentation;
  • Providing high level of customer service;
  • Managing incidents within SLAs;
  • Executing system changes through a controlled and managed manner;
  • Deploy Siebel environment configuration changes in response to applications issues/incidents;
  • Develop & maintain scripts for supporting automated Siebel deployment activities in multiple environments;
  • Deploy reference data migrations from pre-production to production environments;
  • The ideal candidate will have:

  • 2+ years experience in an IT Service Desk or Desktop Support role with broad exposure to service management processes;
  • Demonstrated experience in the resolution of Siebel technical issues;
  • Demonstrated knowledge and exposure to Siebel environment architecture;
  • Experience deploying and maintaining Siebel environments;
  • Experience with Siebel product installs, upgrades, and implementing version control and migration processes;
  • Experience supporting and troubleshooting enterprise level Siebel implementations and/or customer relationship management systems;
  • Strong communication and customer service skills;
  • Familiarity with IT security best practices and privacy of customer data;
  • Desirable:Certification in information technology disciplinesCertification in ITIL V3 Foundation
  • All candidates must be Australian Citizens and willing to undertake a Baseline security clearance