The Red Hat Enterprise Cloud Technologies Support Engineering team is looking for an experienced Infrastructure-as-a-Service (IaaS) engineer to join us as a Software Maintenance Engineer in Brisbane, Australia. In this role, you will cooperate with strategic customers and partners, helping resolve issues by providing technical support and sustaining engineering services to maximize uptime and reduce IT costs. The Cloud Technologies Support Engineering team is dedicated to resolving issues quickly and efficiently. As a Software Maintenance Engineer, you will work on-site with partners’ top developers and architects, assisting Red Hat’s technical support engineers with potentially complex and challenging matters. You will also partner closely with Red Hat’s development engineering teams, working alongside some of the brightest developers in the open source community.
**Primary job responsibilities**
+ Provide Red Hat OpenStack Platform technical support via case studies, customer portal, phone calls, remote sessions, and email
+ Partner with open source communities to develop and review patches and test cases
+ Analyze upstream development against current customer-reported defects and develop patches to resolve issues
+ Use command line tools to diagnose network issues and message queue problems
+ Record customer interactions to detail investigation efforts, troubleshooting, and the resolution of issues
+ Work closely with Red Hat’s development engineers, production support engineers, and technical account managers
+ Demonstrate good judgment in selecting methods and techniques to obtain solutions
+ Uphold a commitment to providing the best experience possible for Red Hat’s customers
+ Manage your workload to ensure that all customer issues are handled and resolved in a timely manner
+ Assist in the development of comprehensive and reusable self-service solutions for future incidents
+ Be committed to providing the best experience possible for Red Hat’s customers
+ 4+ years of experience working as a support or development engineer for virtualization or cloud technologies on Linux
+ 1+ year(s) of experience with Red Hat OpenStack Platform, RESTful architecture,and Infrastructure-as-a-Service (IaaS) platforms
+ Solid development-level experience in languages like Python, Go, or C and experience writing and reviewing patches
+ Understanding of storage systems, file system standards, network architecture, high availability, identity management, and common middleware like MySQL, RabbitMQ, HAProxy and Apache HTTP Server
+ Experience with tcpdump analysis, Kernel networking, software-defined networking (SDN) technologies, and Open vSwitch networking; experience with SDN offerings is a plus
+ Good understanding of Linux command line tools and Bash scripting; experience with Red Hat linux distributions like Red Hat Enterprise Linux (RHEL), CentOS, or Fedora is a plus
+ Bachelor’s degree in a technical field; degree in engineering or computer science is a plus
+ Fluent language skills in Japanese; fluent language skills in English are a plus
+ Involvement in open source projects and contributions to open source communities like those of Red Hat OpenStack Platform, Kubernetes, or Linux
The following are considered a big plus:
+ Experience with Red Hat OpenStack Platform or deep understanding of any Red Hat OpenStack Platform components
+ Red Hat certifications like Red Hat Certified Engineer (RHCE)
+ Knowledge of telco technologies like 4G or 5G
**About Red Hat**
Red Hat (https://www.redhat.com/) is the world’s leading provider of enterpriseopen source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
**Posting date** _5 days ago_ _(4/15/2021 4:35 AM)_
**_Job ID_** _86185_
**_Category_** _Technical Support_