Software Solutions Specialist (Medical Oncology)

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  • Location:
  • Salary:
    negotiable / month
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  • Posted:
    10 hours ago
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The Medical Oncology Clinical Applications Specialist will conduct first class applications training on Elekta Medical Oncology solutions for both internal and external customers, on the customer site and/or in-house. You will provide excellent Clinical support via phone/email or on-site visit, maximizing customer adoption to drive Customer Satisfaction and Net Promoter Score. Responsibilities – Provide excellent Applications training on Elekta’s Medical Oncology Solutions to customers & colleagues both on-site and in the Elekta Training Centre. Accurately assess advanced training needs. Develop session goals and length of training with clients. Determine attendees for each planned session. Coordinate schedules cognizant of customer constraints. Deliver training as planned. Prepare for and deliver assigned courses as required for any in-house training (internal and external). Document continuing education credits following written procedures. Actively contribute to Service delivery to ensure that customer expectations are exceeded Actively manage customer evaluation and assessments to allow monitoring the trends in student performance and satisfaction Act as a conduit between customers and product development; proactively articulating regional requirements within PCP Provide professional Applications assistance and support to Marketing/Sales, R&D and international colleagues Support Marketing/Sales activities at exhibitions, conferences and seminars, when required Assist Elekta sales staff with technical advice for existing and future sites. Maintain long-term positive relationships with customers acting upon customer feedback to drive NPS and Customer Satisfaction Perform other related duties as assigned or requested Up to 70% travel expected Relevant Knowledge, skills and competencies Elekta Job qualified as MOSAIQ Medical Oncology Applications Specialist is highly desired Professional (degree) in related oncology healthcare discipline desirable Clinical experience in Medical Oncology workflow and experience using MOSAIQ as EMR is desirable. English with excellent written and oral skills (including presentation). Any additional languages would be a benefit. Strong verbal and written communication skills Experience with the following: Microsoft Office, Citrix and CLM systems, where applicable Excellent presentation skills (ability to communicate effectively to a group) Familiarity with curriculum development process and adult educational methodologies Awareness of all Elekta’s Comprehensive Oncology Solutions products Ability to effectively interact with customers (via phone and face-to-face) Experience in healthcare /computer science /adult education to include one year of hardware/software training experience on healthcare/medical applications or other software applications. Years of Experience: 1 to 4