Systems Administrator

  • Company:
    Department of Customer Service
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 days ago
  • Category:

<p><span style=""><strong>Systems Administrator,&nbsp;</strong></span><strong style=" ">Ongoing,&nbsp;</strong><strong style=" ">SYDNEY</strong></p><br><p><span style=""><p><span style="">An new opportunity has become available for a System Administrator to join the team at DRS!</span></p><br><p>We’re looking for someone to manage the day to day Salesforce&nbsp;administration function including user provisioning and maintenance, sandbox
management, page layout and fields, data management.<br></p><br><p><span style=" "><em><strong>It’s an exciting environment where no two days are the same, but on a
typical day you might find yourself:</strong></em></span></p><br><ul><li><span style="">Managing and taking end to end ownership of level 1 and 2 support incidents</span></li><li><span style="">Coordinating Level 3 and Level 4 support for incidents/ requests and minor enhancements</span></li><li><span style="">Creating new reports and dashboards and respond to ad hoc reporting requests</span></li><li><span style="">Managing security related to profiles, permission sets, roles, sharing settings and login access policies.</span></li><li><span style="">Proactively seeking out and identifying system enhancements and gather user feedback and be proactive in identifying root causes </span></li><li><span style="">Review the quarterly releases from salesforce and identify any impact or the features helpful for the instance.</span></li><li><span style="">Providing go live support including during the monthly releases, responding to operational issues, new environment preparation and hands on testing.</span></li><li><span style="">Work collaboratively with business partners, IT and vendors, to document and prioritise defects, business requirements and system enhancements</span></li></ul><br><p><span style=""><strong>To be successful in this role you will demonstrate:</strong></span></p><br><ul><li><span style="">Experience as a system administrator<br></span></li><li><span style="">Certification and experience as a Salesforce administrator, with advanced administration </span><span style="">would be an advantage<br></span></li><li><span style="">Demonstrated experience in working with Salesforce </span></li><li><span style="">The ability to identify and resolve problems</span></li><li><span style="">Excellent communication skills</span></li><li><span style="">A commitment to a high level of customer
service</span></li><li><span style="">&nbsp;</span><span style="">Experience with Conga and box are highly desirable</span></li></ul><br><p><span style="">For more details about the position please contact Sarah Kallipolitis on 02 8268 1489 or via&nbsp;[email protected]&nbsp;</span></p><br><p><span style=""><strong>What we need from you:</strong></span></p><br><p><span style="">Please submit your up to CV and if you would like to include a cover letter please outline your skills and experience relevant to the role.</span></p><br></span></p><br><p><span style=" ">Salary Grade 7/8, with the base salary for this role starting
at $97,152 base plus superannuation</span><br></p><br><p><span style="">Click <a href="https://files.jobs.nsw.gov.au/ztp6xr">Here</a> to access the Role Description</span>. <span style="">For enquires relating to recruitment please
contact Mercedeh Emadi via [email protected]</span></p><br><p><strong style=" ">Closing Date: </strong><span style=" ">Wednesday 23rd September at 9:59am</span></p><br><p><strong style=" ">Working at Department of Customer Service</strong></p><br><p><span style=" ">The Department of Customer Service is a great place to work! Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.</span></p><br><p><span style="">The Department of Customer Service is proud to be an EEO Employer who are fully
focused on equality and believe deeply in diversity of all identities making us
different and a true reflection of our NSW customers. As an inclusive
workplace, we support various employee resource groups, practice flexible work
and workplace adjustment. <br><br>If you do
require an adjustment during the recruitment process, please notify us on your
application form.</span></p><br>