Systems Engineer

  • Company:
    Clicks IT Recruitment
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    7 hours ago
  • Category:
    IT

Clicks are currently seeking a Systems Engineer to work with a locally based service focused business in a permanent full time capacity. The organisation are a leading IT Strategy, Consulting and Solutions Provider that have a great reputation in the Canberra market. The successful candidate will report directly to the Service Deliver Manager or Project Team Manager and will be accountable for a range of tasks.

Responsibilities:

  • Management of your tasks and projects and ensuring that quality of service to clients is maintained
  • Provide desktop, server and network support for a variety of clients
  • A point of escalation for level 1 & 2 issues
  • Mentoring and assisting peers
  • Escalating any unresolved/SME issues in a timely manner
  • Assisting with project or BAU work (installs, hardware builds, upgrades and migrations)
  • Delivering projects on time within budget and scope
  • Managing clients and providing excellent customer service
  • Liaising with internal teams such as projects or sales where required
  • Liaising with external clients
  • Keeping up to date on new technologies
  • Entering all ticket and time entries into the job management system
  • Taking the support phone on a rotational basis as required
  • Skills & Experience:

  • Windows support and troubleshooting experience (Windows 7- 10)
  • Networking fundamentals knowledge, CCNA or equivalent
  • Windows Server management
  • MS Active Directory/Exchange/SQL
  • Virtualisation – VMware (preferred)/HyperV/AHV(preferred)/KVM
  • Excellent communication, time management and organisation
  • Ability to add to the culture and knowledge of the team