Team Lead In Home & Community

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    4 days ago
  • Category:
  • Join a small, friendly team
  • Make a difference together
  • Permanent, full-time time position
  • Competitive remuneration package including salary packaging

About our organisation:


Chorus was formed in 2017 by the merge of three established WA care providers, Care Options, Community First International and Volunteer Task Force. We are an Australian not-for-profit organisation providing services in Aged Care, Disability, Mental Health and Volunteering. Together our new organisation will deliver care and services to over 10,000 clients across metropolitan and regional WA with a 480-strong workforce and over 600 volunteers. What we believe as an organisation defines the way we work, every day.


We value being Responsive, Practical, Empowering and Respectful.


Working with Chorus gives you the opportunity to work with a diverse range of people, support independence, empower people, ensure people feel connected to others, give something back to your community, and most importantly, make a difference.


About the Role:


The Team Lead In Home & Community is responsible for leading safe, effective and efficient services in the Albany region. The role provides support and guidance to the Aged Care, Disability and Mental Health teams in Albany to operate as a high performing team with a culture that embraces Chorus business and strategic objectives. This role will require a person who has excellent interpersonal skills with a strong customer focus including a mindset that can support the focus on growth and development of the services provided within the Albany region. The Team Lead will need to foster a strong team identity whilst encouraging a sense of engagement and connection with the broader organisation.


The successful candidate would be able to demonstrate the following attributes:

  • Demonstrated leadership skills, with the capacity to lead, support, motivate and engage a remote workforce including staff and volunteers of differing levels and abilities;
  • Excellent interpersonal skills with a strong customer focus to positively build effective working relationships, supporting day to day management and influence culture;
  • Work closely with scheduling to pro-actively manage and ensure the rosters meet the customer needs, including support with customer enquiries and complaints;
  • Adaptability and flexibility to accommodate change, provide responsive services and lead the team through change and uncertainty;
  • Strong organisational skills with a high degree of drive, initiative and the capacity to deal with multiple tasks;
  • Ability to work autonomously as well as part of a team;
  • Experience in best practice service delivery of similar services or has worked in a highly regulated environment within a service industry;
  • Ability to deliver on and off the job training to staff and volunteers, and coaching experience (desirable);
  • Excellent time management skills, including the ability to prioritise and schedule work to meet competing priorities;
  • Knowledge of Occupational Health and Safety and other relevant legislation and requirements.

Prerequisites & Qualifications:

  • Experience in a leadership or development role
  • Certificate III in Community Services or similar 
  • Current National Police Clearance of 6 months or less currency.
  • Current Unrestricted WA Drivers’ Licence 
  • Current First Aid Certificate

What we will offer you:

  • Attractive salary packaging options (up to $15,900 per year tax free) and an additional $2,650 for Meals and Entertainment;
  • Excellent training and development opportunities;
  • A supportive and collaborative team environment;
  • Access to pro-rata long service leave at 7 years of continuous service;
  • Automatic entry to the Chorus Life recognition and reward program;
  • Access to our Employee Assistance Program.


If you want to make a real difference and build a truly rewarding career with Chorus, then apply today!


Application Instructions:


Please submit your application online and include a cover letter and resume uploaded as one document.


Chorus is an equal opportunity employer. People from culturally and linguistically diverse backgrounds, of Aboriginal and Torres Strait Islander descent and people with disabilities are encouraged to apply.


Applicants must have the right to live and work in Australia.


To view all current vacancies, visit Chorus


Applications Close: COB Tuesday 25 August. Shortlisting will commence immediately.


Please note that unsolicited resumes and contact from recruitment agencies will not be accepted.