Team Lead Support Coordination

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 days ago
  • Category:
  • Join a small, friendly team
  • Make a difference together
  • Full-Time, Fixed-Term (12 months)

About our organisation:


Chorus was formed in 2017 by the merge of three established WA care providers, Care Options, Community First International and Volunteer Task Force. We are an Australian not-for-profit organisation providing services in Aged Care, Disability, Mental Health and Volunteering. Together our new organisation will deliver care and services to over 10,000 clients across metropolitan and regional WA with a 480-strong workforce and over 600 volunteers. What we believe as an organisation defines the way we work, every day.


We value being Responsive, Practical, Empowering and Respectful.


Working with Chorus gives you the opportunity to work with a diverse range of people, support independence, empower people, ensure people feel connected to others, give something back to your community, and most importantly, make a difference.


About the Role:


The Team Lead Support Coordination is to optimise the delivery of National Disability Insurance Scheme (NDIS) Support Coordination services whilst ensuring the best customer service experience.


Essential Criteria:  

  • Excellent interpersonal skills with a strong customer focus to positively build effective working relationships and influence culture.
  • Significant demonstrable experience in managing teams of people.
  • Previous experience working as a Support Coordinator or a similar role. 
  • Previous experience in community development, mental health, disability or case management experience.
  • Excellent organisation, time management and prioritising skills.
  • Ability to self-motivate and work with a values-focused approach.
  • Highly developed liaison and advocacy skills.
  • Ability to analyse and identify participant needs and address these through innovative and collaborative methods.
  • Demonstrated knowledge and skills in community development, capacity building and social capital.
  • Demonstrated problem solving and conflict resolution skills.
  • Proficient administrative skills and knowledge with experience in the Microsoft Office Suite, and a Client Information Management System (CIMS).
  • The applicant will be required to be flexible with work locations and will be travelling to multiple locations across the Perth metro area. Admin work can be done from home or one of our offices. 


  • Working with Children Card.
  • National Police Clearance of 6 months or less currency.
  • Current Western Australian C Class Drivers Licence.

What we will offer you:

  • Attractive salary packaging options (up to $15,900 per year tax free) and an additional $2,650 for Meals and Entertainment;
  • Excellent training and development opportunities;
  • A supportive and collaborative team environment;
  • Access to pro-rata long service leave at 7 years of continuous service;
  • Automatic entry to the Chorus Life recognition and reward program;
  • Access to our Employee Assistance Program.


If you want to make a real difference and build a truly rewarding career with Chorus, then apply today!


Application Instructions:


Please submit your application online and include a cover letter and resume uploaded as one document.


Chorus is an equal opportunity employer. People from culturally and linguistically diverse backgrounds, of Aboriginal and Torres Strait Islander descent and people with disabilities are encouraged to apply.


Applicants must have the right to live and work in Australia.


To view all current vacancies, visit Chorus


Please note that unsolicited resumes and contact from recruitment agencies will not be accepted.