About the Company
GallagherBassett (GB) is the premier provider of global claims services, dedicated toexceptional customer service and demonstrably superior outcomes. GB helpspeople, teams and businesses overcome adversity and loss through the guidingexpertise of over 5,000 claims professionals, all committed to going beyondexpectations in the continuous pursuit of a better way.
At GB, we have aproven track record of building strong partnerships, helping our clients toimprove return to work performance and helping injured workers to return towork and to life.
About the position
In this role,you’ll provide day-to-day management and claims expertise to your team ofclaims experts and empowering new-comers for their successful start to theircareer with GB, ensuring the delivery of a professional and customer-focusedclaim’s management service, while developing staff and implementing qualityinitiatives
This is a fulltime and permanent position, working alongside GB’s Worker’s Compensation teambased in the heart of Melbourne’s CBD.
Managing your team’s daily workflow in order to achieve an effective team output and to maintain client service standards
Providing effective coaching and feedback to staff on technical, business and performance related issues
Engaging and build a strong relationship with portfolio of corporate clients in a proactive manner to discuss clams strategies and address areas of concern
Working with Branch Managers to identify staff’s skills and knowledge gaps and assist with the up-skilling of your team
Working alongside your Branch Manager to develop and cultivating team morale, and an achievement and service orientated culture; ensuring a dedicated and team based approach to the management of claims
Mentoring and coaching team members, and encouraging creativity, risk-taking and continuous improvement within the team
Identifying any areas for improvement in Claims Management service provision, and implementing strategies and processes to ensure GB’s services meet business and WorkSafe requirements
Supporting your team to achieve the targets of the business by improving claims management outcomes; ensuring alignment to WorkSafe APA Business rules and performance measures.
Engaging staff to meet their own personal performance measures and goals
Recruitment of staff and conducting performance counselling
Facilitating effective team meetings and project activities
Claims Management and/or Personal Injury Management experience within the Workers Compensation industry, preferably in an Agent setting
Outstanding leadership skills, and experience in coaching and mentoring staff is essential
Excellent knowledge of industry performance measures
Excellent interpersonal skills with all levels of staff and external parties
Conflict resolution skills
Excellent time management skills
Tertiary qualifications in Allied Health and/or Tertiary qualification in appropriate field will be held in high esteem
Staff benefits program with a wide range of discounts on offer
Flexible work hours and Work from Home
Staff referral incentive bonus
Opportunities for ongoing education and development
Service recognition awards to recognise your input to the organisation
Employee assistance program for yourself and your immediate family members
The opportunity to work for a company that gives back to the community through our Gentle Bear program