Technical Account Manager
North Sydney, Australia
FireEye is the leader in intelligence-led security-as-a-service. Working as a seamless, scalable extension of customer security operations, FireEye offers a single platform that blends innovative security technologies, nation-state grade threat intelligence, and world-renowned Mandiant® consulting. With this approach, FireEye eliminates the complexity and burden of cyber security for organizations struggling to prepare for, prevent, and respond to cyber attacks. FireEye has over 7,500 customers across 67 countries, including more than 50 percent of the Forbes Global 2000.
The FireEye Customer Success Team is expanding and seeking talented Technical Account Managers (TAMs). TAMs are instrumental in the organizations ability to deliver the full breath of capability of our enterprise security instrumentation Platform offers. This role is responsible for owning the customer experience and engagement inclusive of guiding customers with planning the use of SIP, leading the deployment of the platform, identifying the early wins and driving the operational use of the solution. Demonstrated abilities in thought leadership, technical competencies in security and architecture, multitasking, organizational skills and a high capacity to learn are imperative. Verodin is fast-paced environment where we recognize and reward performance and create a fun-competitive atmosphere.
What you will do:
Development of “Go Live” kickoff engagements.
Manage the design and architect stage of Verodin deployments.
Oversee the deployment and configuration of Verodin SIP in customer environments.
Enable customers on Verodin SIP through the sharing of best practices and communicating lessons learned.
Provide product expertise and guidance to customers on the use of Verodin SIP for improving their ability to detect, block, alert and respond to cyber security threats.
Collaborate with the Verodin engineering teams on suggested features, processes and opportunities for improving the product.
Help establish the Customer Success Organization supporting the Verodin product line as the industry’s best by developing collateral and tools to operate more effectively and enable customers to be successful with the entire FireEye platform.
Understanding of cyber security at a technical level across each of the 7 layers of the OSI Model.
Networking fundamentals (DHCP, DNS, HTTP, TCP/IP, etc.).
SIEM and the relationship between alerting and correlation rule triggering.
Programming language and scripting knowledge, with basic experience.
System Administration knowledge/experience: Unix/Linux.
Security device configuration and administration (firewalls, IDS/IPS, Proxy, etc.).
In-depth security log analysis skills.
Understanding of frameworks and standards: MITRE ATT&CK, Kill Chain, NIST Cyber Security Framework, ISO, etc.
B.S Computer Science
Cyber security relevant certifications.
Completion of job-related technical trainings.