Technical Product Trainer, APAC

  • Company:
    Seal Software
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 day ago
  • Category:

The team

Our Customer Success team is the largest organization in the world focused entirely on agreement processes and technologies. We are the Agreement Experts. With hundreds of thousands of successful customers worldwide, we know how to help our customers see results quickly. And that experience is just one of the reasons our customers trust us to connect, automate, and integrate their systems of agreement, everywhere they need to get work done. As part of our global team of Agreement Experts – in professional services, customer success management, learning and enablement, and customer support – you’ll bring your knowledge, insights, and proven expertise to help our customers achieve more than they ever thought possible.

This Position
The Technical Product Trainer will educate customers, partners and employees on DocuSign’s products, offering industry perspectives, in-depth product knowledge and best practices through instructor-led sessions. The DocuSign University Technical Product Trainer is an experienced professional who delivers high-quality and impactful learning experiences to DocuSign’s customers, partners, and team members. The Technical Product Trainer works collaboratively with the Global DocuSign University team to assist in the execution of DocuSign University delivery strategy and goals.

The role requires the individual to ingest new product offerings, become proficient with their use and basic implementation, and maintain updated knowledge in a rapidly changing environment. This role is responsible for supporting the classroom technical environments for delivery of assigned courses across the DocuSign products. They will partner with management, GTM team and other Product Trainers for projects as requested. This role also involves attaining knowledge and expertise on the DocuSign University offerings and cross functional collaborations with Customer Success and the sales organization. Keys to success in this role include technical aptitude, unwavering focus on customer satisfaction, dedication to helping a team succeed, and cross-organizational collaboration.

This role is part of the APAC Customer Success & Global DocuSign University team and will report to the Rapid Adoption Manager, APAC.

Responsibilities

  • Deliver training in a variety of formats, including both virtual and onsite classroom settings
  • Collaborate on content creation within and across functional teams
  • Cultivate relationships with internal and external stakeholders
  • Cooperatively identify training needs and creative solutions to training challenges
  • Provide comprehensive product expertise to internal and external customers
  • Remain current on industry trends and related technology
  • Maintain high utilization and customer satisfaction scores with consistent daily deliverables
  • Manage the DocuSign University Public schedule in collaboration with DocuSign University Manager and global team
  • Scheduling other certified trainers in region (e.g. Adoption Consultants, Product Consultants) for delivery of private and public training
  • Helping scope custom training requests with the customer in collaboration with the wider DocuSign University
  • Prepare and communicate DocuSign University updates and changes to APAC region
  • Act as an expert on DocuSign University services applicable to APAC and partner with Sales Organisation and Engagement Managers on deals involving DocuSign University services
  • Perform internal enablement on services of the field in conjunction with field enablement team
  • Internal analysis and reporting on CSAT and attendance rates on APAC courses
  • Travel might be required – 20%
  • Requires flexibility in working hours to support all time zones in APAC
  • Basic Qualifications

  • BS/BA degree, or commensurate experience acceptable
  • 8 years of experience in a professional service, consulting, product training, or education role in a technology environment
  • Experience delivering instructor-led training in virtual and physical classroom environments
  • Demonstrable facilitation and training skills
  • Confident oral and written communicator
  • Experience using recording and presentation tools
  • Capable of working independently and collaboratively
  • Flexible, positive approach
  • Ability to interact with all levels of the organization
  • Preferred Qualifications

  • Ability to promote technical skills development in team members
  • API development experience a plus
  • Salesforce administration or development experience a plus
  • Contract Lifecycle Management (CLM) and Business Process Modeling Language (BPML) experience a plus
  • Strong ability and enthusiasm for driving both a positive and a performance-based team culture
  • Experience working cross-organizationally to promote overall customer success