At Ping we’re committed to delivering an outstanding technical support service to our valued customer base. Our Technical Support Account Manager is a role which is focused on high touch engagements with our notable client base. Escalation calls and focus meetings thrive when using a consistent approach to promote fast resolution for customers’ core success. We need a technically and procedurally competent individual to manage both the customer base and our internal engineering team, so we collectively arrive at the best possible solution in the fastest time. A high proportion of your time will be client-facing, the remainder of your responsibilities focused on improving internal processes and aligning engineer behavior to them. You will report to the Vice-President, Global Technical Support.
About Ping Identity:
At Ping Identity, we’re changing the way people think about enterprise security technology. With our innovative Identity Defined Security platform, we’re helping to build a borderless world where people have total freedom to work wherever and however they want. Without friction. Without fear.
We call this digital freedom. And it’s not just something we provide our customers. It’s something that drives our company. People don’t come here to join a culture that’s built on digital freedom. They come to cultivate it.
We’re headquartered in Denver, Colorado, and we have offices and employees around the globe. And we serve the largest, most demanding enterprises worldwide, including over half of the Fortune 100. Because even in the most complex enterprise environments, security shouldn’t be a source of anxiety. It should be one of your greatest competitive advantages.
Ping Identity is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Salary offers will be based on your qualifications.