Technical Support Engineer

  • Company:
    Confluent, Inc
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    3 days ago
  • Category:
    IT

Technical Support EngineerSydney, Australia /Customer Solutions – Customer Success Engineering & Global Technical Support /Full-TimeApply for this jobAt Confluent, we’re creating a category that transforms how every company manages and streams data. Have you ever found a new favorite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s Confluent in action—giving our customers instant access to massive amounts of real-time data, enabling them to thrive in an ever-changing digital world. As one of the fastest-growing enterprise companies in history, and with Fortune 100 customers across major industries, we have a tremendous opportunity in front of us. We also have experience on our side. Our leaders have taken companies of our size to major success before and include some of the original creators of Apache Kafka®.We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s unlimited potential. Chart your own path and take healthy risks with the backing and support of our #OneTeam culture. Be part of inclusive initiatives like Employee Resource Groups and development programs, and take advantage of benefits that support our diverse global teams. Grow as we grow—whether you’re just starting out or managing a large team, you’ll be amazed at the magnitude of your impact.Technical Support Engineers work at the intersection of our client services and engineering teams and drive customer success by helping identify and resolve critical business issues. In this role you’ll interact directly with our customers to provide software development and operations expertise, leveraging deep knowledge of best practices in the use of Apache Kafka, the broader Confluent Platform, as well as complementary systems. You will be hands on in fixing issues seen by Confluent customers and contributing fixes back to the open source community. Throughout all of these interactions, you’ll build strong relationships with customers, ensuring exemplary support and timely resolution to customer requests. We are headquartered in Mountain View, CA and we are searching for an individual to work in our Sydney office supporting the ANZ region. A typical week at Confluent in this role may involve…Working with customers to resolve a wide range of issues with their Confluent deploymentsContributing to process development – we’re a small team, so we’re looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class cultureCommunicating with our core engineering team to provide real-time product feedback from the fieldImproving product documentation and authoring knowledge base articlesCreating and reviewing product demos and internal toolingWorking closely with the team behind Apache Kafka!Required skills and experience Excitement in learning about streaming data and becoming a domain expert in Apache KafkaExperience in diagnosing, reproducing, and resolving customer issuesDesire to make customers successful through direct interactionTwo out of these three:Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)Operational knowledge of Java applications (jstack,jmap, etc.)Experience with at least one mainstream distributed system (e.g. Kafka, Hadoop, Cassandra, etc.)Culture is a huge part of Confluent, we’re searching for the best people who not only excel at their role, but also contribute to the health, happiness and growth of the company. Inclusivity and openness are important traits, with regular company wide and team events. We are looking for people who are:Smart, humble and empatheticHard workingInquisitive and not afraid to ask all the questions, no matter how basicStrive for excellence in their work, their team, and their companyCome As You AreAt Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.Click here to review our California Candidate Privacy Notice, which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.Apply for this job