Technical Support Expert

  • Company:
    Autotask
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 days ago
  • Category:
    IT

A Look Inside the Job:

  • Build ongoing relationships with Datto’s managed service provider partners
  • Answer incoming support inquiries via various channels (chat, phone, email, etc.)
  • Perform incident triage and first resolution for partners utilising our BCDR solutions
  • Maintain ownership of incidents until resolved or escalated for further research
  • Maintain ticket backlog per Datto service level agreement
  • Partner with leadership and internal teams to improve skills and career development opportunities
  • About You:

  • A thirst for knowledge
  • Experience and with virtualisation, cloud computing, ZFS file systems, scripting, and Linux command line.
  • Strong organisational skills and an ability to prioritise tasks and workload
  • Strong written and verbal communication skills
  • Ability to work through and resolve complex partner challenges with patience and tact
  • Patience, a positive attitude, a team player and a good sense of humour