Telesales Majors Consultant

  • Company:
    Sensis
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 day ago
  • Category:
    Consulting

Be part of our new Grow Channel and make a difference

Today, Sensis is no longer defined by its ‘directory’ roots. Instead, we are a brand focused on the future, meeting new unmet market demands with new technologies, new tools and a new story to tell. The new Sensis is designed to help businesses of all shapes and sizes, deal with the complexities of managing their business’ online presence and reputation.

We’re looking for

Passionate and driven individuals, with a desire to be part of a growing team that makes a difference for both the company and our customers. You will have a proven track record with your sales performance. You will have a strong customer approach and excellent communication skills with the ability to tailor your delivery to your audience. It would be advantageous to have experience with SEM/SEO, Salesforce, and customer analytics.

Responsibilities include:

  • Make outbound calls to current Sensis customers to grow and maintain current customer product offerings.
  • Ensure acceptable workflow, close rates and complete sales campaigns on time
  • Ensure all benchmarks for revenue and customer numbers are met
  • Adhere to activity requirements as directed by your manager
  • Forecast expected sales return customer by customer to sales manager
  • Ensure you comply with all Sensis policies & legislation with internal and external customers and complete iKnow compliance training
  • Acquire and develop new business opportunities – both inbound and outbound calls.
  • Make outbound calls to generate new business by following up on targeted leads.
  • Ensure you adhere to Sensis’ Values and Behaviours
  • Adhere to sales policies and code of conduct and role model ethical behaviours
  • Adhere to compliance requirements including do not call register requirements
  • Adhere to canvass plans (i.e. 30 day, milestones/checkpoints)
  • Adhere to electronic submission benchmarks where applicable
  • Contact and open each customer’s account in a timely manner to ensure customer has time to review, assess, make a decision and obtain a proof.
  • Attend and participate in any workshop / training / strategy session / coaching as directed by your manager
  • Customer charter standards achieved (return calls within 24 hours, being on time to appointments, doing what you say, follow up and be professional).
  • Specific Capabilities:

  • Highly developed knowledge of the digital media landscape/market
  • Proven experience in achievement of sales targets
  • Strong customer focus and customer relationship management
  • A proven sales background
  • Understanding of the SME marketplace
  • Strong customer service focus
  • Comfortable working to strict deadlines
  • Highly self-motivated
  • Energetic
  • Proven ability to meet deadlines under tight timeframes
  • High degree of results orientation across Revenue/ Customer and Operational efficiency measures and targets
  • Strong consultative selling ethos
  • Ability to solution sell across a range of products and services
  • Ability to work as part of a team to achieve team and organisational objectives
  • Strong commitment to customer’s satisfaction. Proven ability to manage key customer drivers Account Management / Communication/ Knowledge of business and industry
  • High levels of adaptability, personal motivation, enthusiasm and flexibility
  • Strong time management skills
  • Strong interpersonal skills
  • Strong verbal and written communication skills
  • Culture and benefits

    We help all types of businesses and people across Australia, and inherently embrace diversity throughout our workforce. We offer career progression with professional development opportunities in an energetic and dynamic environment. Our rewards and recognition program, flexible working arrangements, and incentive plans all form part of the reasons why people love working here.