Telstra Billing Analyst & Telstra Help Desk / IT Support

  • Company:
    Appetency Recruitment
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    14 hours ago
  • Category:

Job Description

  • At-least 2 years Telstra provisioning experience
  • Permanent Role – Immediate joining
  • Excellent written and communication skills
  • Our Client is a leading Telstra Enterprise Partner. You are seeking for an experienced person to join a busy help desk provisioning environment. This is a varied role which incorporates both mobile and fixed provisioning, IT Support together with MDM and Bill Management reporting.

    What will you do?

  • Must have a NAC and experience of handling corporate client
  • Proactive: Ability to manage a busy help desk & ability to proactively pick up work from the team
  • Demonstrate the ability to be customer focused, solutions orientated and the ability to follow up on outstanding things
  • Ability to provide exceptional customer service over the phone (90%) or on premise (10%)
  • Billing Analysis: Experience of reading and analying Telstra / Telecom billing with monthly spend from $1000 per month to $500,000 per month
  • Billing Data Analysis: Experience of analysing Telecom Bills for data useage / charges using Excel, Vlookups, Pivot Tables, arregate functions etc and identifying problem areas and recommending solutions (with sales team) 
  • Sales Support: Assist sales team in provision Telstra & MDM solutions through Telstra systems such as MNC, etc
  • Customer Support: Process customer requests such as billing enquiries, new connects, transfer of ownerships , international roaming requests, porting services, Pin requests ,cancellations /suspensions and blocking services to name a few plus
  • IT Help Desk: Set up mobility devices from time to time, configure Airwatch setting and handling devises through Airwatch (training will be provided)
  • Operating hours are between 8 am-8 pm working day is 8 hours but a shift could be any time in this time slot
  • Skill / Experience Requirements:

  • Must have At-least 2 years TELSTRA provisioning experience
  • Good problem solving skills and the ability to navigate your way around an IPhone, Samsung and windows devices would be an advantage.
  • Strong customer engagement skills with at-least 4+ years of experience
  • Telstra experience – billing and provisioning
  • Proven ability to work through customer inquiries and resolve problems professionally
  • Must speak English clearly – Must have good written and verbal communication skills
  • Must be able to work in a small team environment and be up for the challenge of working for a diverse organisation
  • Experience with Airwatch will be advantageous
  • What is on offer:

  • Permanent position
  • Excellent client engagement role
  • Competitive remuneration
  • Opportunity to grow in the organisation
  • Trained provided for MDM (mobile Device Management) Airwatch Solutions
  • Opportunity to grow into MDM solution architect space