Workers Compensation Case Manager/Claims Assessor

  • Company:
    Profusion Group
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 days ago
  • Category:

We’re looking for a candidate to fill this position in an exciting company in The Insurance Sector.

  • Manage the front/tail end investigation and assessment of new and existing Workers Compensation Claims
  • Take ownership of customer problems and issues to create a positive customer experience
  • Show initiative to build and maintain knowledge of claims industry 
  • Ensure individual compliance to policies and procedures in all actions
  • Facilitation of appropriate injury management, including medical, treatment and rehabilitation requirements  
  • Coordinate all services and support needed for crisis management

  • You are passionate about helping others and providing a high level of customer service. Open to candidates from a retail or call center background
  • Proven capability of dealing with conflict, complaints and difficult customers in any previous or current role.
  • Ideally 12 months Allied Health background/degree or existing experience in Case Managing (CTP, Workers Comp, Personal Injury of Life Insurance) , workers rehabilitation, social work or equivalent
  • Strong technical skills across Physical, Psychology or Return To Work; (Ideal)
  • Medical – Demonstrate a basic knowledge of medical terms/concepts so you can interpret reports and apply knowledge to the assessment process (Ideal)
  • Product – Demonstrate a working knowledge of the main product range including upgrades
  • Legal – Understand the main concepts of the Workers Compensation Act that are relevant to assessing claims (ideal)
  • Exceptional Communication skills – proven experience in working with internal and external stakeholders and working with multiple at one time.