Workshop Service Department Manager

  • Company:
    Cervus Equipment
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 days ago
  • Category:
    Retail

Cervus Equipment Australia, are a leading John Deere and agricultural machinery dealership for Ballarat and the surrounding districts and we currently have an exciting opportunity for you to join our team as our Service Manager to lead a team of up to 15 technicians

This is a full time role with an established and recognized brand, offering ongoing training.

To be successful you will be an individual with strong communication skills, excellent time management and an appreciation and understanding of customer’s needs.

You will be responsible for:

  • Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
  • Creates annual Service Department goals and budget in alignment with the organization’s financial and operational objectives
  • Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
  • Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
  • Review work orders for completeness and accuracy prior to customer billing
  • Ensures all departmental tools, equipment and vehicles are in good working order
  • Manages recruiting, staffing and employee development activities for employees reporting to this position
  • To be considered for this position you will need the following:

    · Strong operations and management experience

    · People leadership experience

    · Sound mechanical knowledge

    · Highly motivated to provide a clean, safe and efficient service department