1st-Line IT Support Agent — Elevate End-User Experience

CRG Solutions in Barranquilla is seeking an IT Agent to provide first-level technical support to users regarding infrastructure issues, including computer hardware and software. This role demands fluency in English, with at least 2 years of related experience and a background in Telecommunications Engineering.

The successful candidate will proactively address customer needs, comply with Service Level Agreements, and maintain IT equipment effectively. Flexibility in schedule is required, as the position includes potential night shifts and weekends.