24/7 Incident Response & ITIL Manager

10Pearls, LLC is seeking an Operations Support Manager to lead critical incident processes in a 24x7 operational environment. You will oversee the end‑to‑end lifecycle of incidents, ensuring timely resolution and minimal business disruption while adhering to ITIL standards.

In this role, you will act as the primary point of contact during major incidents, drive cross‑functional coordination, and communicate effectively with stakeholders to maintain high service availability in complex